Internal audit has experienced changes for the better over the past decade and remains crucial for public- and private-sector organizations, says Richard Chambers, president and CEO of The IIA. He advises internal auditors to ensure they are familiar with the different offices and functions in a company. "You're not going to have an easy time of conducting a comprehensive risk assessment if you never leave your desk," he said. Soft skills are also key, he added. "You have to have the ability to build and sustain relationships. You have to be a strong and effective communicator. There has to be an aspect of empathy in what we do as well."