Research shows that people don't notice much when you overdeliver on a promise but get upset if you break one, Steve Boese writes, arguing that people should strive to keep all their promises rather than exceed expectations on a few. "It turns out that the glory and goodwill that you expect to accrue for yourself by over-delivering might not actually be happening at all," he writes.

Full Story:
Fistful of Talent

Related Summaries