If people don't want to help you with a business idea or aren't excited about it, it's an indication that it may not be worthwhile, Elizabeth Palermo writes. Jeff Harm of Brilliance Within Coaching and Consulting says it's vital to make sure that the concept isn't confusing.
Entrepreneurs are at high risk for being micromanagers because often they struggle to delegate decision-making tasks. "[I]t's hard for most entrepreneurs to give up a measure of control. Many business owners are afraid of what will happen if they aren't in control," write Doug and Polly White. Documenting processes, hiring good managers and using robust metrics can help an entrepreneur let go a little, they write.
Alabama-based Stephens Construction and Concrete evolved from being a sand and gravel supplier in 1995 to a concrete manufacturer and eventually a construction contractor. One of the keys to the company's success is "customer satisfaction," said Judy Callin, representative with Troy University Small Business and Development Center, who presented the couple with an award honoring their hard work.
Rick Snow talks in this Q-and-A about what led him to launch Maine Indoor Karting. Snow, who attended the Naval Academy and served as a tactical adviser to the Royal Saudi Navy, worked for Merrill Lynch and then Morgan Stanley before creating his business. Snow, a trustee on the National Small Business Association, said his wife encouraged him to open the business upon his retirement from the Navy.
Roger Dooley writes about a car-rental experience, noting that an offer of a nicer car at the same price would have been a great example of reciprocity: giving something to another person without any conditions. "That basic psychological principle, once triggered, would make it far more likely that I would recommend this company to others and rent from them again," Dooley writes.