 | News for the wholesale distribution industry | May 10, 2007 |
 |
|
| Best Practices |  |  |
|
- Authenticity works
Maintaining your business's authenticity -- even after you get bigger -- will keep customers coming back for more. Establish authenticity by creating a familiar atmosphere, developing a distinct point of view and maintaining a notable sense of duty and responsibility to customer satisfaction. Fast Company
(5/2007)
- Assume the sale, then make it
Bear in mind when making a sales pitch that customers want to make a purchase, not be closed. Be prepared, visualize making the sale, and try your best to remove all sense of perceived risk, and you're more likely to close the deal. American City Business Journals
(5/7)
| Management | | |
|
- The CEO evolution
CEOs today are more likely to seek advice from advisers, be influenced by shareholders and become deeply involved in every aspect of their companies, from sales to accounting. "Being a CEO is now not just about financial results. The pressure is higher, and the tenure is shorter," says Hewlett-Packard Co. CEO Mark Hurd. The Wall Street Journal
(5/5)
| Customer Relations | | |
|
- Keep customer service alive, not automated
The technology used in customer call centers is great for efficiency, decreasing the cost of operations and recording customer data and information, but it shouldn't replace human interaction. Employees at call centers should express interest in customers' questions, concerns and comments because they do believe the company is only as good as its customer help. CustomerThink
(5/7)
| Training and Presentation | | |
|
- Companies choose home building over golf
Volunteer-based team activities are quickly replacing corporate outings to the golf course or other traditional corporate team-building activities. Volunteer projects allow workers to build bonds outside of the normal networking process, in addition to giving something back to the community. The New York Times
(5/8)
| Closing the Deal | | |
|
-
Rules to follow with a CEO confidante
"CEOs should not treat their confidantes as flacks or mouthpieces, but rather as interpreters adept at reconciling the public and private faces of leadership," writes editor Leigh Buchanan in Inc.com.
| NAW Insider | | |
|
-
Should you become an acquisitive distributor?
This NAW Institute for Distribution Excellence book The Acquisitive Distributor pinpoints steps to success when one wholesale distribution firm sets out to acquire another. It can help you grow your business by showing you how the best acquisitive distributors operate.
| Weekly Poll | | |
|
-
How important is growth to your business?
After voting once, check out the real-time poll results on NAW's All Access page as often as you'd like.
 | Very important: we are always trying to expand. |
| Moderately important: sustainability is key. |
| Not very important: we have reached a plateau. |
| |
| Advertise |
|
Sales Account Director:
Mark Lasser 303-284-9864
|
|
|
| |
|
Read more at SmartBrief.com |
|
A powerful Web site for SmartBrief readers including:
|
|
|
|
| |
| |
| | Recent NAW SmartBrief Issues:
- Wednesday, May 09, 2007
- Monday, May 07, 2007
- Friday, May 04, 2007
- Wednesday, May 02, 2007
- Monday, April 30, 2007
| | | Lead Editor: Ashley McMaster
Mailing Address:
SmartBrief, Inc.®, 1100 H ST NW, Suite 1000, Washington, DC 20005 | |
| |
|
| © 1999-2009 SmartBrief, Inc.® Legal Information |
|
