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News for the wholesale distribution industry | April 12, 2007

Best Practices

Tips to bargain better
You'll close more deals and make more sales by saying less, sticking to your position and working hard until all the details are settled. Toughness and tenacity are among a negotiator's most valuable traits. Entrepreneur (4/2007)

Technology to help your business succeed
Having mobile access to the Internet, the ability to frequently update your Web site and a customer management database to stay in touch with clients are all invaluable technological tools for business success. American City Business Journals (4/9)

Management

Managers should improve work of others, not do it all themselves
It may be hard to let go of duties you held before your promotion, but your job is to oversee the work of others and delegate, now that you're a manager. Make it your goal to improve the abilities of your subordinates, instead of trying to prove you can do it best by doing all the work. Manage Smarter (4/6)

Customer Relations

The importance of ethics when dealing with clients
The No. 1 way to bring down your company is to operate outside of ethical boundaries. These boundaries aren't always clear-cut, but with strong leadership, employees will be able to discern the limits. Customers like to know what kind of company they are doing business with and appreciate a straight-forward, honest company culture. CustomerThink (4/9)

Training and Presentation

Planning a successful conference is all in the details
Nailing down the particulars of a conference you're hosting, including time, location, overnight arrangements and number of attendees, is instrumental in orchestrating an effective, organized and worthwhile event. Manage Smarter (4/6)

Closing the Deal

Get the promotion you think should be yours
"Internal contenders for a bigger job shouldn't assume their colleagues and higher-ups know everything about their background and experience," Sally Stetson, Salveson Stetson Group co-founder, is quoted as saying, in Fortune. "You need to sell yourself to those making the hiring decision, and send a strong message that you're ambitious and interested in moving up."

NAW Insider

Make your rentals more rewarding

Now through Dec. 31, you can earn two bonus credits for your rental transactions when you use your Business Account Program CDP# for Hertz Local Edition rentals. That's in addition to the credits you normally earn for each paid rental day! All Business Account Program rules and restrictions apply. To enroll in the NAW/Hertz Business Account Program, visit NAW's Web site.

NAW's Large Company Human Resources Networking Conference
NAW's Large Company HR Networking Conference, May 16 to 17, in Chicago, convenes top-level HR executives from wholesale distribution companies with sales of $100 million and above to network and benchmark. Agenda topics are based on responses from the HR community and address specific needs of the group, including ROI of HR, succession planning, recruitment and retention. Get details and register here.

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After voting once, check out the real-time poll results on NAW's All Access page as often as you'd like.

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	Recent NAW SmartBrief Issues: Wednesday, April 11, 2007 Monday, April 09, 2007 Friday, April 06, 2007 Wednesday, April 04, 2007 Monday, April 02, 2007			Lead Editor: Ashley McMaster Mailing Address: SmartBrief, Inc.®, 1100 H ST NW, Suite 1000, Washington, DC 20005