| June 13, 2007 | News for the wholesale distribution industry |
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| | Live Webcast: Demand-Driven Customer Relationships
Join IBM for a complimentary live web conference as distribution industry expert, Dr. Adam Fein, moderates a panel of guest distributors sharing their personal experiences on how they optimized their inventory levels to increase service levels while reducing inventory carrying costs — Tuesday, June 19 at 1PM ET. | |
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- Think carefully about rehiring past employees
Employers should carefully examine their past experiences with workers who wish to rejoin the company before considering allowing them that opportunity. Employers who decide to interview former employees should make sure there are several other candidates on tap and that the former workers explain why they wish to leave their current company to return to a previous one. The Boston Globe
(6/3)
    
- Technology and customer interaction increase revenue
By taking advantage of the convergence of customer interaction and technology, companies can increase revenue by using real-time technology to its fullest advantage. Customer service representatives can accomplish this by blending service, sales and marketing through every unique interaction with a customer. CustomerThink
(5/29)
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| Distribution Trends Blog | | |
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Private label static from electrical products
How do distributors and customers view the private label trend in the wholesale distribution industry? Find out in the Distribution Trends blog from Pembroke Consulting President and NAW Institute for Distribution Excellence Fellow Adam J. Fein, Ph.D. See what your peers have to say, and weigh in with your own comments. Distribution Trends
(6/11)
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| Small Business Manager | | |
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| Executive Life | | |
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- "Sopranos" ending still generating a mixed buzz
While the camps have divided between "ripped off" and "brilliant" over the season-ending episode of "The Sopranos," creator David Chase left for France after telling executives that he wouldn't be available to comment or take phone calls. Chase also instructed the show's writers and producers not to comment on how the final show was written and developed. The New York Times
(6/12)
| NAW Insider | | |
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Maximize your salesforce's productivity
Did you know that inside and outside salesforces are 30% to 40% of the typical distributor's operating expenses? Many distributors don't know that or how to measure sales productivity and whether they are becoming more or less productive. Let Restructuring the Distribution Sales Effort for Maximum Productivity guide you through the process from the traditional fully loaded salesforce cost structure to new salesforce models that promise higher profitability.
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Elevate your organization to the next level of performance
The NAW Institute for Distribution Excellence and Deloitte Consulting have released Driving Growth and Shareholder Value: The Distribution Value Map. Known as the DVM, this extraordinary mapping tool helps distribution executives make crucial strategic and operational improvements through a systematic approach to higher efficiency, greater profitability, and added value to distributors and their customers. Use it to reenergize existing programs or jump-start new initiatives.
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Move the distributor-supplier relationship from dysfunctional to effective
It takes a long time to develop good distributor-supplier relationships, but it only takes a short time to destroy them. Working at Cross-Purposes from the NAW Institute for Distribution Excellence examines what drives these relationships, how often they go bad and why. Both partners can learn to avoid the economic and other consequences of a relationship turning sour by correcting emerging problems before they become critical.
| Weekly Poll | | |
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Do you take your laptop with you on vacation?
After voting once, check out the real-time poll results on NAW's All Access page as often as you'd like.
 | I bring it along to stay connected to work. |
| I keep it with me for leisure. |
| I have it for leisure and work. |
| I leave it behind. |
| I do not use a laptop. |
| Editor's Note | | |
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New feature: SmartBrief at work, home and on the road
We listened to you and have created a way to read SmartBrief on your mobile device. Now you can simply open SmartBrief from the e-mail inbox of your BlackBerry, Treo or Windows Mobile device by clicking on the "Wireless Version" link at the top of the message. Your SmartBrief will then automatically format to fit your handheld device. Pretty cool, right? Reply to this e-mail and let us know what you think!
| SmartQuote | | |
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 | I have a theory of relatives, too -- don't hire 'em."
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| | Recent NAW SmartBrief Issues:
- Monday, June 11, 2007
- Friday, June 08, 2007
- Wednesday, June 06, 2007
- Monday, June 04, 2007
- Friday, June 01, 2007
| | | Lead Editor: Ashley McMaster
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