BBB TrustBrief is a FREE weekly e-mail newsletter designed for small businesses owners, employees, and friends. &nbsp;Click&nbsp; <a href='http://www.smartbrief.com/bbb/index.jsp?sb_code=rss'>here</a> to subscribe.http://www.smartbrief.com/news/bbb?sb_code=rsshttp://www.smartbrief.com/images/xml/generic/logos/sb_logo.gifhttp://www.smartbrief.com/news/bbb?sb_code=rssen-us19 Nov 2009 13:46:03 CSThttp://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3DE1EC0818-91CE-4D2D-AF58-DF51E7E39E96%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED1IT plays a critical role in developing a company's brand, according to Andy Bateman, CEO of Interbrand New York.  -More- ]]>http://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3DE1EC0818-91CE-4D2D-AF58-DF51E7E39E96%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED119 Nov 2009 00:00:00 CSTTop Storieshttp://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3D303A6B51-9F14-4458-80E8-1CBFED264E12%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED1Goldman Sachs teamed up with Warren Buffett to create a $500 million program to help 10,000 small businesses.  -More- ]]>http://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3D303A6B51-9F14-4458-80E8-1CBFED264E12%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED119 Nov 2009 00:00:00 CSTTop Storieshttp://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3DCAABFFF1-53CA-44B4-9A62-F4560DB06C9D%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED1Small businesses, which have been hard-hit by the recession and are also facing increasing health insurance costs for employe -More- ]]>http://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3DCAABFFF1-53CA-44B4-9A62-F4560DB06C9D%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED119 Nov 2009 00:00:00 CSTTop Storieshttp://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3D22C40319-823F-406D-8786-57B42F0B35ED%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED1The Obama administration last week lent support to the Healthy Families Act, which would require businesses with 15 or more e -More- ]]>http://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3D22C40319-823F-406D-8786-57B42F0B35ED%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED119 Nov 2009 00:00:00 CSTTop Storieshttp://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3D4077722E-8156-4547-82C5-0D18D241416D%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED1Scott Shane, a professor of entrepreneurial studies at Case Western Reserve University, attempts to explain why there is a 32 -More- ]]>http://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3D4077722E-8156-4547-82C5-0D18D241416D%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED119 Nov 2009 00:00:00 CSTTop Storieshttp://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3D00B5C13F-6EC2-443F-B948-12F0FDF79DDC%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED1The credit crunch is affecting small businesses disproportionately, and their burden is not reflected in the statistics the  -More- ]]>http://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3D00B5C13F-6EC2-443F-B948-12F0FDF79DDC%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED119 Nov 2009 00:00:00 CSTTop Storieshttp://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3D1FB53DFA-967B-4105-A41C-63A861CDEA9B%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED1Jean-Claude Biver, chief executive of luxury watchmaker Hublot, believes strict rationing is the key to keeping customers int -More- ]]>http://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3D1FB53DFA-967B-4105-A41C-63A861CDEA9B%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED119 Nov 2009 00:00:00 CSTCustomer Satisfactionhttp://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3D5A08DFF1-B387-427E-963A-19B0144F9162%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED1One strategy a business can undertake to become more successful is to study how customers interact with the brand and the com -More- ]]>http://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3D5A08DFF1-B387-427E-963A-19B0144F9162%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED119 Nov 2009 00:00:00 CSTCustomer Satisfactionhttp://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3DC7768C5D-B04D-4A85-83CA-39534D26B546%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED1No. 48.25% Yes, and we found they saved us money. 27.97% Yes, but they didn't save us any money. 23.78% -More- ]]>http://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3DC7768C5D-B04D-4A85-83CA-39534D26B546%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED119 Nov 2009 00:00:00 CSTWeekly Pollhttp://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3D06591285-A4DB-4290-BC26-8FC0CA735648%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED1Save greenbacks by going green: BBB TrustBrief readers are virtually split on whether green initiatives have saved their busi -More- ]]>http://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3D06591285-A4DB-4290-BC26-8FC0CA735648%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED119 Nov 2009 00:00:00 CSTWeekly Pollhttp://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3DD0F32969-ACE4-4FD4-88E9-8C96BA24EDAD%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED1 -More- ]]>http://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3DD0F32969-ACE4-4FD4-88E9-8C96BA24EDAD%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED119 Nov 2009 00:00:00 CSTWeekly Pollhttp://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3D54C94B30-6CF6-49EC-B891-5A16D97EDD88%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED1 -More- ]]>http://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3D54C94B30-6CF6-49EC-B891-5A16D97EDD88%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED119 Nov 2009 00:00:00 CSTWeekly Pollhttp://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3D93CA10B8-1BE6-42F1-899C-5E837AAFA58D%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED1Collection agencies and attorneys can help businesses get customers to pay overdue bills, but short of calling in the big gun -More- ]]>http://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3D93CA10B8-1BE6-42F1-899C-5E837AAFA58D%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED119 Nov 2009 00:00:00 CSTBest Business Practiceshttp://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3D006C429F-7A9E-4610-BFEB-4B3B5699FFF2%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED1In the absence of a contract or collective bargaining agreement, most employers can fire workers "at will" without having to  -More- ]]>http://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3D006C429F-7A9E-4610-BFEB-4B3B5699FFF2%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED119 Nov 2009 00:00:00 CSTBest Business Practiceshttp://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3D9DBE8462-D5AE-481B-9CFB-EFBE6F37B3E2%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED1With more candidates available than jobs, small-business owners are getting creative about narrowing their list of applicants -More- ]]>http://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3D9DBE8462-D5AE-481B-9CFB-EFBE6F37B3E2%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED119 Nov 2009 00:00:00 CSTBest Business Practiceshttp://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3DCF2B8E0C-C605-428C-BE62-4E00E9DEBC7F%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED1By 2013, more than half of the mobile devices used by corporate employees will have been purchased by employees, who may then -More- ]]>http://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3DCF2B8E0C-C605-428C-BE62-4E00E9DEBC7F%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED119 Nov 2009 00:00:00 CSTSecurity & Privacyhttp://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3D25083944-2FDB-4F49-A80F-574CAA437B07%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED1The Department of Homeland Security is working to develop a National Cyber Incident Response plan by early next year, accordi -More- ]]>http://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3D25083944-2FDB-4F49-A80F-574CAA437B07%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED119 Nov 2009 00:00:00 CSTSecurity & Privacyhttp://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3DC77F0655-F523-464A-9D83-8825D8C1AA88%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED1In the end, journalist Garry Marr didn't lose any money when someone stole his credit card information and charged $14,492 in -More- ]]>http://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3DC77F0655-F523-464A-9D83-8825D8C1AA88%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED119 Nov 2009 00:00:00 CSTFraud Watchhttp://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3DE1D152A6-F051-469D-A65D-B2936891A3E5%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED1 -More- ]]>http://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3DE1D152A6-F051-469D-A65D-B2936891A3E5%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED119 Nov 2009 00:00:00 CSTFraud Watchhttp://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3D4B122720-E5B5-474D-9939-8B411A367F26%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED1 -More- ]]>http://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3D4B122720-E5B5-474D-9939-8B411A367F26%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED119 Nov 2009 00:00:00 CSTFraud Watchhttp://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3D69F604D2-FC62-47D1-85DB-9D587EC45139%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED1William Schmidt, founder of CareerExcuse.com, decided to fill a void in the career-counseling business by offering a service  -More- ]]>http://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3D69F604D2-FC62-47D1-85DB-9D587EC45139%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED119 Nov 2009 00:00:00 CSTBBB in the Newshttp://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3DCFF94356-4149-419B-B5E6-D763C154C7E9%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED1 -More- ]]>http://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3DCFF94356-4149-419B-B5E6-D763C154C7E9%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED119 Nov 2009 00:00:00 CSTBBB in the Newshttp://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3DC15AFFD6-6B01-452B-A26B-45C43CD7C869%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED1Top businesses and a nonprofit leader will be honored at the 2010 BBB International Torch Awards ceremony on April 20 in Wash -More- ]]>http://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3DC15AFFD6-6B01-452B-A26B-45C43CD7C869%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED119 Nov 2009 00:00:00 CSTFrom BBBhttp://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3D9F332EE3-74DF-4BA6-83AD-3E427BB21EFC%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED1In observance of Thanksgiving in the U.S. next week, BBB TrustBrief will be published on Wednesday, Nov.  -More- ]]>http://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FstoryDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3D9F332EE3-74DF-4BA6-83AD-3E427BB21EFC%26brief%3Dbbb%26sb_code%3Drss%26%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED119 Nov 2009 00:00:00 CSTFrom BBBhttp://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FquoteDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3D275386AD-E8F0-4F01-9DAE-F741AE399EE0%26brief%3Dbbb%26sb_code%3Drss%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED1Leadership: the art of getting someone else to do something you want done because he wants to do it. -More- ]]>http://www.smartbrief.com/servlet/rdrc?u=%2Fnews%2FquoteDetails.jsp%3Fissueid%3DFDA6B182-195A-4C10-B369-8A3886ADFED1%26copyid%3D275386AD-E8F0-4F01-9DAE-F741AE399EE0%26brief%3Dbbb%26sb_code%3Drss%26campaign%3Drss&i=FDA6B182-195A-4C10-B369-8A3886ADFED119 Nov 2009 00:00:00 CSTSmartQuote