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| SmartBrief on Workforce |
| November 6, 2009 |
5 ways to handle customers during a company crisis
Companies can learn from Philadelphia's biggest transit union's recent strike and the resulting customer complaints, Bethany Marzewski writes. She suggests a crisis such as the strike can be handled better by letting customers know there might be a service disruption and how they might be impacted, providing frequent updates and having a plan to "dampen as much negativity as possible." KnowHR (11/4)
4 ways to be a better listener
Listening is tougher these days because people are distracted by multitasking and technology, Bronwyn Fryer writes. If you want to become a better listener, focus on the speaker and try to anticipate what will be said next, mentally weighing and reviewing what is being said. Harvard Business Review online/HBR Editor's blog (11/5)
5 tips for creating a corporate social-responsibility program
Corporate social responsibility helps the bottom line because it boosts employee retention and satisfaction, attracts talent and enhances the employer's brand within the community. Human resources can help get a program started by identifying the small groups of employees that are often involved in grass-roots community efforts, then work to get more people involved. SmartBrief/SmartBlog on Workforce (11/5)
Do people like your company? Ask Twitter
If you're curious how people feel about your company, "sentiment analysis" tools can help you find out via Twitter. While there are tools you can buy, you also can use free ones such as twendz. But the tools aren't "perfect" because you "are dealing with human beings and our imprecise languages." Web Worker Daily (11/4)
Employees complain about CEO's shirtless pictures
Chip Conley, CEO of a boutique hotelier, says he won't remove photos of himself shirtless from his Facebook page or his personal musings from Twitter. His human resources director advised him some employees found them objectionable and complained he's violating the company's new social-media policy. He says the policy was mostly for customer privacy, and he wants to "practice what I preach about authenticity." BNET (11/3)
The 7 rules of success for new leaders
The early months of a new leadership position are when you're the most "vulnerable," so it's key to develop a strategy on how you're going to learn your new role, Michael D. Watkins writes. You can be more successful by identifying problems that can be tackled early on without risk of failure, building alliances as soon as possible and developing networks to provide emotional support. Forbes (11/4)
Managers may freak out employees by "friending" them on Facebook
Human resource professionals should be "prudent" when using Facebook and not friend employees unless the worker makes the request, Jessica Lee recommends. It's important employees not believe managers are "watching" them or feel "pressured" to be friends no matter how open and friendly the company culture. Fistful of Talent (11/5)
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Featured Content
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German library made of beer cartons
A new library in Magdeburg, Germany, not only is completely open to the outdoors 24 hours a day, but it is constructed from more than 1,000 beer cartons. So far, 20,000 books have been donated and users are asked to return the books "in a reasonable amount of time or donate another one." FastCompany.com (11/3)
Brooke blogs "The Office": Violence is never the answer
Do you ever get so angry you just want to punch someone? Pam from "The Office" does, and so does Brooke Howell. The difference? Brooke won't do it. She is blogging about the show this season and inviting SmartBrief on Workforce readers to weigh in about workplace dynamics on the show -- and in their own offices. What's your take? SmartBrief/SmartBlog on Workforce (11/6)
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--Chip Conley, interviewed on BNET |
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I learned from my head of HR that four of our cultural ambassadors had fielded complaints from young staff members who, odd as it sounded to me, looked up to me, almost like a father figure. And, well, they didn't like seeing their father in a tutu."