Design a peer-coaching plan that pays off
While some companies are using peer-to-peer coaching as a way to boost employee performance at minimal cost, the approach might be ineffective if goals are not clearly defined, experts say. "Not everyone likes the idea of metrics, but knowing that there's some metric out there waiting for them keeps the participants on task," says Holly Tompson, senior research analyst at the Institute for Corporate Productivity. Human Resource Executive (11/11)