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I am receiving multiple copies of the same newsletter.
If you are receiving two identical SmartBriefs each day, it’s probably because you are subscribed with two or more separate e-mail addresses. (Our distribution system doesn’t send multiple copies of a message to the same address.)
You can check your subscription address by looking at the “created for” information at top of your newsletter. From there, you can stop delivery to one of the addresses using the Unsubscribe link in the corresponding SmartBrief e-mail’s footer, or submit a support request if you continue to experience problems.
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What domains should I whitelist?
SmartBrief sends mail from the following domains:
What e-mail servers does SmartBrief send from?
Our newsletters are sent from the following 17 mail servers:
- mail1.smartbrief.com 22.214.171.124
- mail2.smartbrief.com 126.96.36.199
- mail3.smartbrief.com 188.8.131.52
- mail4.smartbrief.com 184.108.40.206
- mail5.smartbrief.com 220.127.116.11
- mail6.smartbrief.com 18.104.22.168
- mail7.smartbrief.com 22.214.171.124
- mail8.smartbrief.com 126.96.36.199
- mail9.smartbrief.com 188.8.131.52
- mail10.smartbrief.com 184.108.40.206
- mail11.smartbrief.com 220.127.116.11
- mail12.smartbrief.com 18.104.22.168
- mail13.smartbrief.com 22.214.171.124
- mail14.smartbrief.com 126.96.36.199
- mail15.smartbrief.com 188.8.131.52
- mail16.smartbrief.com 184.108.40.206
- mail17.smartbrief.com 220.127.116.11
Our transactional emails are sent from the following four servers:
- web1.smartbrief.com 18.104.22.168
- web2.smartbrief.com 22.214.171.124
- web3.smartbrief.com 126.96.36.199
- utility2.smartbrief.com 188.8.131.52
All servers have properly configured reverse DNS entries. We also employ SPF and DKIM to help assure proper delivery.