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Jeff Kortes

Jeff Kortes is an employee-retention speakerauthor and expert by accident. His early career spanned 25 years as an HR professional, trainer, and consultant. His no-nonsense approach is reflected in his C.R.A.P. Leadership System, which instills positive supervisory and managerial behavior while driving results in the organization. He shares expert advice on Twitter @JeffKortes and on his website.

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These four steps won't be easy, but if you can master them, you'll keep your best people.