Mike Figliuolo

Mike Figliuolo is managing director of thoughtLEADERS. Before launching his own company, he worked at McKinsey & Co., Capital One and Scotts Miracle-Gro. His is a graduate of the U.S. Military Academy at West Point. He's the author of three leadership books: "One Piece of Paper," "Lead Inside the Box," and "The Elegant Pitch."

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How do you handle impatient customers (both internal and external customers)?
How do you handle impatient customers (both internal and external customers)?

Last week's SmartBrief on Leadership poll question: How do you handle impatient customers (both internal and external customers)?

How many professional reading books do you read in a year?
How many professional reading books do you read in a year?

Last week's SmartBrief on Leadership poll question: How many professional reading books do you read in a year?

When is the last time you took a vacation?
When is the last time you took a vacation?

When is the last time you took a vacation?

When is the last time your work was praised by your boss or someone above them?
When is the last time your work was praised by your boss or someone above them?

When is the last time your work was praised by your boss or someone above them?

What is the biggest challenge you face when it comes to managing your time?
What is the biggest challenge you face when it comes to managing your time?

What is the biggest challenge you face when it comes to managing your time?

How comfortable are you asking others for help when you’re struggling with work tasks?
How comfortable are you asking others for help when you’re struggling with work tasks?

How comfortable are you asking others for help when you’re struggling with work tasks?

What is the dominant method of communication in your organization?
What is the dominant method of communication in your organization?

What is the dominant method of communication in your organization?

How well does your organization do with diversity and inclusion?
How well does your organization do with diversity and inclusion?

How well does your organization do with diversity and inclusion?

What portion of your team's work is done remotely?

When budgets get cut, how do you handle investing in your people?