Department stores were once vital sources of the latest fashions and destinations where friends and families could spend hours shopping, sampling and being entertained, Saks Fifth Avenue President and CEO Marc Metrick writes. Today's department stores can succeed by evolving with the customer top-of-mind, with supply chain innovations that deliver fashions to customers faster and a multi-channel strategy that's focused on strengthening customer relationships, he writes.
Saks CEO sees a bright future for department stores
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