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Industry News
Survey: Publix, AmazonFresh best in customer service

When it comes to customer service in food retail, Publix is best among brick-and-mortar grocers while AmazonFresh is ranked at the top of the online grocery category on Newsweek's 2021 Best Customer Service list. Wegmans, Trader Joe's, Sprouts and The Fresh Market secured the second through fifth spots in the brick-and-mortar rankings, respectively, while FreshDirect and Shipt finished second and third in the online category.

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