When it comes to customer service in food retail, Publix is best among brick-and-mortar grocers while AmazonFresh is ranked at the top of the online grocery category on Newsweek's 2021 Best Customer Service list. Wegmans, Trader Joe's, Sprouts and The Fresh Market secured the second through fifth spots in the brick-and-mortar rankings, respectively, while FreshDirect and Shipt finished second and third in the online category.
Survey: Publix, AmazonFresh best in customer service
Sign up for NRF SmartBrief
News about the U.S. retail industry
Get the intelligence you need: news and information that is changing your industry today, hand-curated by our professional editors from thousands of sources and delivered straight to your inbox.