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Experts: AI could do the job of 4.3M humans by 2021

Artificial intelligence software allows companies to automate some simple tasks involved in accounting, payments and customer service, but experts say the technology could be used for more complex applications with robotics. General Motors, BMW, General Electric, Unilever, Cisco, Google and government agencies have implemented AI software, and Forrester Research predicts robotic AI technology will do the work of almost 4.3 million human employees by 2021.

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