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How leaders inspire people in a pandemic

Leadership in a pandemic hinges on flexibility, empathy and safety, restaurant executives and franchisees say. "Inspiring people to do something they thought they couldn't do in uncertain times, demonstrating how the impossible is, in fact, possible, and believing in teams when they didn't always believe in themselves, defines a post-pandemic leader," says Asra Khan, a multiunit leader for a group with Baskin-Robbins and Dunkin' restaurants.

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