Taking a client-centered approach to practicing law requires attorneys to make decisions based on what gives clients the optimal experience and value, rather than "what's best, or easiest, or cheapest for you," estate-planning attorney Robert Theofanis writes. "Though they are related, client experience differs from client service in that client service is typically reactive while client experience is proactive," he writes.
Commentary: Steps for putting client needs at forefront
Sign up for D.C. Bar Legal Brief
A brief designed to empower lawyers to achieve success written for leaders in the legal community, delivered daily.
Get the intelligence you need: news and information that is changing your industry today, hand-curated by our professional editors from thousands of sources and delivered straight to your inbox.