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Commentary: Steps for putting client needs at forefront
5/28/2020

Taking a client-centered approach to practicing law requires attorneys to make decisions based on what gives clients the optimal experience and value, rather than "what's best, or easiest, or cheapest for you," estate-planning attorney Robert Theofanis writes. "Though they are related, client experience differs from client service in that client service is typically reactive while client experience is proactive," he writes.

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