Taking a client-centered approach to practicing law requires attorneys to make decisions based on what gives clients the optimal experience and value, rather than "what's best, or easiest, or cheapest for you," estate-planning attorney Robert Theofanis writes. "Though they are related, client experience differs from client service in that client service is typically reactive while client experience is proactive," he writes.
Sign up for D.C. Bar Legal Brief
Global legal professionals, law students and others within the DC legal community.
Get the intelligence you need: news and information
that is changing your industry today, hand-curated by our professional editors from
thousands of sources and delivered straight to your inbox.