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Industry News
Most providers use KPIs to boost telehealth satisfaction
10/15/2020

At least 69% of health care providers are now using the top five key performance indicators that help improve patients' satisfaction with telehealth visits, according to a survey from JD Power. These five KPIs include spending enough time to provide quality care with patients, completely resolving patients' medical concerns during visits and following up after telehealth visits.

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