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Telemedicine use declines after spike in April

The use of telemedicine appears to be declining after spiking in mid-April, driven at least partially by an uncertain reimbursement environment, according to interviews with physicians. Factors such as the significant financial investment to purchase technology, expertise required for implementation and to establish new workflows and update documentation protocols, as well as time to train staff and patients, could be driving recent lags in use of telehealth, according to a sample of more than 50,000 clinicians who are clients of Phreesia, a health care technology firm.

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