Forty-one percent of patients responding to surveys said the health care industry's performance is subpar when it comes to billing, and 61% of health care providers surveyed said confusing bills reduce health care efficiency. Health care providers can use patient-engagement technology to communicate with patients about costs, bills and financial obligations, as well as payment options, writes Nate Brogan, president of notification services at Intrado, which conducted the surveys.
Patient-engagement tech can help patients understand costs, bills
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