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Study: EHR-based communications delay test follow-up

An analysis of data from the Department of Veterans Affairs National Center for Patient Safety identified mismanagement of EHR inbox notifications and an overreliance on EHRs for communication as the primary cause of health IT-related outpatient diagnostic delays. Failure to gather key diagnostic information, technical problems, inadequate information in electronic orders and ambiguous responsibility for test result follow-up contributed to delays, researchers reported in JAMA Network Open.

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