The customer isn't always right but must be kept happy and satisfied nonetheless, a requirement that can be tricky to fulfill. Helaine Olen explores five tactics to calm an erring customer, beginning with staying calm yourself.
Sign up for Animal Health SmartBrief
News for animal health professionals
Get the intelligence you need: news and information that is changing your industry today, hand-curated by our professional editors from thousands of sources and delivered straight to your inbox.