General Electric improved its employee experience by insourcing IT support and automating IT workflows, writes Sharon Florentine. The process involved creating an "end-user ecosystem" in which specific tech products are recommended to each employee based on that person's role.
Sign up for CompTIA SmartBrief
News for IT industry professionals
Get the intelligence you need: news and information that is changing your industry today, hand-curated by our professional editors from thousands of sources and delivered straight to your inbox.