UKG had to complete a merger virtually because of the pandemic, while IBM had to switch from a workforce that was nearly all on-site to one that was almost all-remote, and both companies were rated highly for their efforts. The post-pandemic challenge for each will be figuring out a hybrid environment, including the role of technology.
Organizations looking to improve retention and workplace experience should evaluate tech solutions, benefits offerings and communication efforts, according to the findings of Alight Solutions' Workforce Mindset Study. Only 40% of respondents say HR technology platforms are easy to engage with, which could be an area of improvement.
Most leaders expect to increase their use of chatbots, artificial intelligence and related technologies, with some organizations viewing the technology much like an employee, according to the MIT Sloan Workforce Ecosystems survey.
Many organizations design technology to be reliable, but data must also convey a sense of trust with users through accountability, transparency and a "uniformity, continual audit, and ubiquity of these systems," says Alex "Sandy" Pentland, director of the Connection Science lab at MIT. Pentland discusses why he prefers the model of credit card transactions over large data lakes, as well as "the emergence of these distributed ledger systems to handle all digital transactions: medical, money, you name it."
With a AI-conducted interview, word selection is just as important as body language so practice your answers ahead of time and limit "I think" and such phrases. "Generally what we have found is a lot of the algorithms are looking for confidence," says Andres Lares of Shapiro Negotiations Institute.
The pandemic has fueled a caregiving crisis, not just for working parents but those responsible for older or vulnerable adults, and employers must step up with support, Larry Nisenson writes. Nisenson recommends opening an honest dialogue with workers about elderly caregiving and provide flexibility, support resources and benefits.
Fortune has revealed its 2021 list of Best Big Companies to Work For, based on employee feedback gathered and analyzed by Great Place to Work. The top five are Hilton, Target, Marriott International, Comcast and Bank of America.
The US women's national team and the US Soccer Federation have received tentative approval on a settlement to resolve issues with working conditions. Player spokesperson Molly Levinson has indicated they will pursue an appeal on the equal pay issue.
Canada has overtaken the US as the most desirable place for international employees, according to a study by Boston Consulting Group and The Network. "The U.S. has fallen to second in the rankings … due to an inconsistent pandemic response, the adoption of more nationalistic policies, and social unrest," says Allison Bailey of Boston Consulting Group.
The chief information officer should be added to the decision-making group that traditionally is the CEO, chief HR officer and finance chief, says Mira Soetjipto, head of human capital at PT. Bank BTPN. This aligns with HR's overall mission to transform itself and the enterprise, experts said during a recent event.