Successful cultures can become inclusive when employees are cognizant and respectful of each other's perspectives, writes Alaina Love. Training alone isn't sufficient to foster inclusion and should only "follow a robust assessment process so that it can be customized to address specific issues discovered on an individual and environmental basis," she writes.
Tracey Travis, chief financial officer at Estee Lauder, has followed a career path that has taken her to different companies and functional areas, and now she's helping others expand the scope of their experiences. Travis led the creation of a program that gives finance employees the chance to work with new managers and take on projects in other parts of the department.
Rachel Shechtman, founder of concept shop Story, became friends with former General Electric executive Beth Comstock after GE sponsored a themed installation at Story. The friends talk about the evolution of retail, Story's sale to Macy's and the challenges of entrepreneurship.
If you're tasked with turning around a failing situation, don't act before you talk with employees about what's not working, writes Art Petty. "Your assumptions are a function of your own experiences and predispositions, and not based on facts for the situation in front of you," he writes.
The world of sports shows how digital marketing is about building relationships with customers, which can occur through new ways to watch or attend sporting events, building social media channels and rethinking their organizations as lifestyle brands, writes Stephen Bourke. "Organizations are defining their vision and strategy in terms of the unique emotional connection that belonging to the team means for its community of fans," he writes.
Complaints are part of life, but you can control your immediate response, look for recurring complaints and dig into the root causes of these concerns, writes David Dye. Be open to hearing the truth and thank people for expressing their concerns, he writes.
Think about innovation and creatively differently by acknowledging the presence and potential of creative tension, as well as the benefits of using a "pull" approach instead of "push," writes Janet Sernack, founder of ImagineNation. "When we ASK people to innovate, clearly communicate the strategy, make it meaningful & purposeful we can then apply creative tension to PULL them towards a better, brighter & more compelling future," she writes.
A study finds Telugu, a language spoken primarily in two states in south India, is the fastest-growing language in the US this decade, although not one of the top 20 overall. The growth is in part because the city of Hyderabad is a hub for engineers who are then hired by American companies.
Cameron Poetzscher has resigned as Uber's leader of corporate development in the wake of sexual misconduct allegations against him. Chief Financial Officer Nelson Chai will assume Poetzscher's role while the company searches for a replacement.
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