Employers who gamify the workplace pit employees against each other by scoring their performance publicly, practicing "micromanagement with unprecedented granularity," writes Vincent Gabrielle. The end result is an unhealthy work environment, says Tae Wan Kim, business ethicist at Carnegie Mellon University: "Gamified workers have difficulty seeing what contributions they really make."
Effective sales training programs must include a focus on behavioral change while emphasizing how skills can be applied on the job, writes Mike Schultz. Coaching, a positive work culture and transformational experiences are all part of successful sales training programs.
It's smart to start preparing now for Black Friday and Cyber Monday sales, writes John Boitnott. Begin producing marketing content early, and test website and payment systems to make sure they're ready for holiday traffic, Boitnott writes.
Pre-call research can help sales professionals begin a conversation confidently while ensuring they are ready to provide value to the buyer, writes Sean McPheat. In addition, pre-call research can often indicate whether a prospect is even worth contacting, McPheat writes.
Current US stock market turmoil is due to investors believing strong economic growth and corporate earnings are peaking, according to Bob Prince, co-chief investment officer at Bridgewater. He notes consumers will struggle under increasing interest rates and tightening monetary policy.
The Financial Times Stock Exchange 100 has dropped by 9% in 2018 amid expectations of slowed growth in 2020, writes Tom Rees. "Growth exhaustion could be the real Wile E. Coyote moment in 2020," said Gregory Daco, chief US economist for Oxford Economics.
The International Air Transport Association's latest Global Passenger Survey shows travelers are looking for experiences that are simple, efficient, and in the case of millennials, paperless. "It's a tall order because airlines have to coordinate with a mix of governments, regulators, airports and technology companies to get it done," said Nick Careen, IATA's senior vice president for Airport, Passenger, Cargo and Security.
New customer relationship management platforms are expected to emerge as more vendors enter the market due to advanced cloud technology, writes Rohit Prasanna Munipally. Other CRM trends to watch include increased emphasis on automation and artificial intelligence.
Salesforce's Einstein Voice mobile app may help improve data quality in customer relationship management platforms by making sales representatives more likely to enter accurate information, writes Gene Marks. The app will allow representatives to log notes, create tasks or get information about sales meetings through voice commands.
A tight labor market and growing online transparency are leading many businesses to focus on improving their employees' experience, writes Gallup's Ryan Pendell. And engagement is a key component of that, speaking to basic psychological needs such as relationships that cultivate better performance.
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