Consideration of the patient experience is often an afterthought throughout almost all provider communications and processes surrounding payment responsibility. The consequences when providers do not prioritize the payment experience come in the form of unhappy patients, which then equate to customer attrition and lower revenue margins. In a recent report from Aite Group, one way to build stronger connections with patients is through updated paper statements and easy-to-read bills. Visit MGMA online for more.
What are the biggest challenges facing medical practices and healthcare professionals today? What are those frustrating smaller issues such as being stuck in endless or needless meetings that lead to inefficiencies? Since launching in 2016, MGMA Stat polls have taken an interactive approach to answer questions both big and small that plague the healthcare industry and its people. This article reveals how practice leaders across the country are dealing with their most pressing issues. Visit MGMA online for more.
The University of Pennsylvania Health System, also known as Penn Medicine, is working with clinicians on an overhaul of EHR systems so they can become a more intuitive and interactive tool to relieve administrative burdens, enhance clinical efficiency and boost patient outcomes. "Ultimately, we need to move past the idea that the EHR is just an administrative tool and see it as a clinical tool -- like a scalpel, or a medication, or an X-ray machine," says Dr. David Asch, executive director of the Penn Medicine Center for Health Care Innovation.
The White House's plan to pay doctors $14 for short telemedicine "check-in" calls under Medicare has met resistance from some physicians who argue they already perform that service free. One concern is that patients would avoid the service because it involves cost-sharing fees.
The California Consumer Privacy Act allows the state's 39.5 million residents to control whether their personal data can be used by businesses and enables them to sue over data breaches. In a report that surveyed 300 executives at high-revenue companies, PwC found that many respondents are "considering whether to extend CCPA's rights to all of their US employees and consumers for operational simplicity and long-term readiness for potential federal privacy legislation."
UK Biobank holds broad genomic and clinical data on 500,000 people, offering researchers a resource for identifying relationships between genetic variations and common diseases. The availability of detailed clinical and biological information about the participants facilitates research on associations that give insight into disease mechanisms, writes Nancy Cox of the Vanderbilt Genetics Institute.
Nonprofit organization Tidepool is seeking FDA approval for Loop, an algorithm-based app that corrects low or high blood glucose levels. Between 1,000 and 1,500 people currently use the open source insulin delivery app, which is available for iPhones.
The Department of Veterans Affairs awarded a three-year, $11.4 million contract to Liberty IT Solutions to help increase providers' access to patient health data and improve care coordination via the agency's legacy VistA EHR system. Together with PGT Solutions and ManTech, Liberty will implement the second phase of Computerized Patient Record System enhancements, Liberty CEO Bill Greene said.
A misconfigured Amazon S3 storage bucket left 10,000 patient files at North Carolina-based MedCall Healthcare Advisors exposed online, the second time in a month that the vendor has dealt with such an incident. The exposure, which was discovered by a security researcher, compromised patient names, recordings of patient conversations with doctors and evaluations, personal health data, birthdates, postal addresses and Social Security numbers.
Focusing on patients and long-term goals are two of the strategies used by successful medical practices, according to the 2018 MGMA DataDive Better Performers report. Successful practices also invest in technology to improve operations, the report said.