Multichannel Retail
Top stories summarized by our editors
12/11/2019

FedEx says it wants to help make the returns process more efficient for retailers by expanding the number of pickup and drop-off locations at sites including Dollar General and Walgreens stores. The company sees reverse logistics as one area it can focus on after ending its contracts with Amazon earlier this year.

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Supply Chain Dive
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Walgreens
12/11/2019

Ted Baker CEO Lindsay Page and Chairman David Bernstein have resigned as the retailer continues to struggle with decreasing sales. The company issued a profit warning saying "it had seen worse-than-expected trading in November, including on Black Friday."

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BBC
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Ted Baker, Ted Baker
12/11/2019

Amazon India is boosting its appeal to small- and mid-sized companies by rolling out a initiative that includes workshops, training and curated collections, in a bid to compete with Walmart-backed Flipkart. "We continue to focus on 3 Vs -- vernacular, voice and videos to help sellers," says Gopal Pillai of Amazon India.

12/11/2019

As more people buy items through Instagram and other social media platforms, they are likely to return even more of their purchases, Mark Wilkinson writes. "Social media buyers are expected to account for a fifth of all online shoppers who make returns," he writes.

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Mark Wilkinson
12/11/2019

Free shipping offered by online retailers likely increases returns along with sales, according to experts at the Wharton School of the University of Pennsylvania. Offering in-store returns can "significantly" lower costs, says marketing professor Barbara Kahn.

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Knowledge@Wharton
12/11/2019

The group Basel Action Network has conducted sting operations showing that companies that said they were safely recycling e-waste were actually sending it to foreign countries with dangerous conditions for workers taking apart electronics. "This equipment was never designed to be recycled, which is why we have such problems," says BAN founder and Executive Director Jim Puckett.

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The Verge
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Jim Puckett
12/11/2019

More than 80 CVS Pharmacy stores in California allegedly violated state law by not offering bottle and can redemption to customers, state officials said in their announcement of a potential $3.6 million penalty against the company. The stores are also accused of not paying a fee mandated for businesses that don't provide redemption.

12/11/2019

Existing tax laws, transportation costs and lack of infrastructure are all obstacles to Colorado adopting bottle deposits, experts say. A recent bottle redemption bill was pulled from consideration by the state Legislature, but its sponsor, state Sen. Dominick Moreno, says he is still open to the bill.

12/11/2019

Consumer goods company Unilever has introduced a liquidation website that runs on B-Stock's e-commerce technology. The site lets businesses bid on overstocks of personal care Unilever products such as Vaseline and Q-Tips.

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Digital Commerce 360
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Unilever
12/10/2019

Online shoppers curious about what items other US consumers are searching for can turn to a new Google feature known as Shopping 100. The trending-product results are divided into eight categories, including tech, toys and home goods, with each section listing 10 or more items, along with online stores that stock them.

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Engadget