Multichannel Retail
Top stories summarized by our editors
8/21/2019

CouriersPlease, a package delivery company in Australia, has introduced an e-commerce self-service returns program called Boomerang. Customers simply drop off their items at a designated location, where a CouriersPlease driver will pick them up and bring them to the retailer's warehouse.

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Which-50 (Australia)
8/21/2019

IKEA has rolled out online shopping in Mumbai as part of an omnichannel plan for the city that will also include a large full-line store and some smaller-format locations. The e-commerce store features more than 7,500 items and prices will be the same across physical and digital channels, the company said.

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LiveMint (India)
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IKEA
8/21/2019

Amazon is reportedly exploring options for expanding its Prime Now grocery delivery platform in India to include food delivery. The company has also talked to Uber Eats and Foodpanda about possibly partnering on the service, sources said.

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The Times of India
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Amazon
8/21/2019

Suburban malls in Illinois are working to keep up with a changing retail landscape, with Stratford Square Mall re-purposing its lower level into a brewery and planning to convert a space where Macy's once stood to a Woodman's Food Market. Spring Hill Mall constructed an exterior plaza and a new wing with outward-facing retail, while Randhurst Village changed into an open-air lifestyle center featuring a movie theater, shops and restaurants.

8/20/2019

The opening this fall of Nordstrom's first full-line women's flagship in Manhattan is the culmination of the Seattle-based luxury retailer's seven-year plan to revamp the iconic brand. The retail scene has changed significantly since the start of the plan and New York City has already become the retailer's biggest market for online shoppers.

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Nordstrom
8/20/2019

Changes in Americans' breakfast habits have contributed to a yearslong decline in cold cereal sales, and food manufacturers are trying several strategies to regain market share. Kellogg is standardizing its box sizes, and it and General Mills are introducing new products and flavors.

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Kellogg, General Mills
8/20/2019

Lilly Pulitzer's distinctive Florida style and sense of whimsy have kept the designer brand she created popular over six decades, President Michelle Kelly said in an episode of Retail Gets Real. "While the fashion has changed, the time has changed, the way we deliver product to customers has changed, some of those fundamental reasons for why Lilly makes someone smile are absolutely still relevant today."

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Lilly Pulitzer
8/20/2019

Marketers of the future will need to be adept at outstanding storytelling and serve it in ways and places where consumers are, says David Fischer, Facebook's vice president of advertising, who pointed to short-form video as an example. Fischer says marketers will need to have a better understanding of augmented and virtual reality and new platforms, and for partners leery of change, he says, "if you think change is hard then try irrelevance."

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David Fischer, Facebook
8/20/2019

Rob Whitten has made a success of his small-town store, Plain Hardware, in the era of Amazon by knowing what his customers need and always having it in stock, he says. The independent Washington state retailer and three others share their secrets for retail survival in an era of instant gratification.

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Amazon
8/20/2019

Toronto-based Catalyst Capital Group has acquired a 10% stake in Hudson's Bay Co., for about $141 million. The acquisition could block a plan by Richard Baker for taking the parent of Saks Fifth Avenue and Lord & Taylor private.