Multichannel Retail
Top stories summarized by our editors
1/23/2019

Express President and CEO David Kornberg will step down after four years in the post and close to 20 years with the fashion retailer. Chief Operating Officer Matthew Moellering will take over on an interim basis as the company searches for a permanent replacement.

1/23/2019

Global fast-fashion retailer Zara stays competitive with rivals such as H&M, despite spending only about 0.3% of its budget on advertising. Instead, the retailer depends on customer feedback and knowledgeable store staff to win shoppers and keep them loyal, said Pietro Barbieri-Hermitte of customer engagement agency TMW Unlimited.

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Zara, Zara
1/23/2019

Net-a-Porter and sibling menswear platform Mr Porter have launched Style Trial, a service that will give top-spending customers the option of a seven-day trial of up to 30 garments. Those customers can also schedule at-home personal styling sessions in select cities.

1/23/2019

Developers around the US are building amenity-filled warehouse spaces to woo online retailers looking to get closer to customers and speed delivery. Many are creating taller, multistory buildings to fit into urban areas.

1/23/2019

Postmates will start testing a sidewalk-roving robot called Serve in Los Angeles this year to take packages the "last mile." The robot boasts a custom-painted body, two eyes and wheels capable of clearing curbs.

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Fast Company online
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Postmates
1/23/2019

Los Angeles-based retailer Joe's Jeans will open a 1,500-square-foot flagship in New York City's SoHo neighborhood next month, a few doors down from a former store that was twice the size. The store will feature a less-cluttered look than the old location, with a smaller inventory on hand and more of a focus on experiences, executive Jenny Holmes Morrow said.

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Jeans
1/23/2019

Personalizing the customer experience and reinventing the physical store were hot trends on display at NRF 2019: Retail's Big Show last week. "Everything that you can do online [is] increasingly able to [be done] offline," said Luke Droulez, chief marketing officer at Parachute.

1/23/2019

Alibaba displayed the artificial intelligence technology that powers its more than 100 Hema supermarkets at NRF 2019: Retail's Big Show in New York City last week. China is forecast to be the top country for AI spending through 2022, followed by the US, Coresight Research CEO Deborah Weinswig said.

1/23/2019

French luxury fashion house Lanvin has hired Bruno Sialelli to be its creative director. Sialelli, who is experienced in both men's and women's fashions, is the brand's third new designer since Alber Elbaz's departure in 2015.

1/23/2019

More retailers are opening stores than closing them, and many are setting goals and investing in technology to help propel their businesses in an evolving industry. That's according to Forrester retail analyst Sucharita Kodali, who presented findings from Forrester's State of Retailing Online study at NRF 2019: Retail's Big Show. Read more.

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nrf.com
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Sucharita Kodali