Industry News
Multichannel Retail
Top stories summarized by our editors
11/23/2020

Indigo Books & Music and Penguin Random House Canada joined forces to make their case that Canada's bookstores should be deemed essential businesses and allowed to stay open during a new round of lockdowns. In a statement, Indigo stated that closing bookstores would take a toll on the well-being of consumers and authors as well as book retailers.

11/23/2020

China-based beauty company Yatsen Holding raised $617 million in an initial public stock offering in the US last week. The company has more than 200 stores but sells the lion's share of beauty products from its Abby's Choice, Perfect Diary and Little Ondine brands via Tmall and other digital channels, according to regulatory filings.

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Tmall
11/20/2020

Convenience store operator 7-Eleven has opened its second Dallas-area Evolution Store, a concept store designed to let shoppers test new innovations and products. The format, which has also been introduced in San Diego, New York and Washington, D.C., features expanded self-serve food and beverage options, touch screens for ordering, and mobile and contactless payment options.

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Dallas Innovates
11/20/2020

Google's emerging analytics platform, Google Analytics 4, will improve tracking, measurement and analysis of customers' journeys, marketing analytics expert Chris Mercer says. He offers tips for staying up to speed as Google phases out Universal Analytics and phases in Google Analysis 4.

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Social Media Examiner
11/20/2020

Office furniture retailer Herman Miller is opening new stores in New York City and Los Angeles this month that will focus on work-from-home trends. The 1,500-square-foot stores will give shoppers a chance to try out the company's high-end ergonomic chairs before spending $500 or more to buy one online, Herman Miller Retail President Debbie Propst said.

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thecompany
11/20/2020

Macy's could be required to temporarily close some stores around the country, as COVID-19 cases continue to rise, CEO Jeff Gennette said. The retailer reported a 27% increase in online retail during the third quarter, while flagships in areas that typically bring in tourists and office workers such as the New York City Herald Square store have felt the pandemic's pinch.

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CNBC
11/20/2020

More than half (59%) of consumers surveyed earlier this month said they had already begun their holiday shopping, and 42% reported starting earlier than usual this year, according to a survey from NRF and Prosper Insights & Analytics. Black Friday remains an important marker for the holiday shopping season, but retailers are spreading out deals to accommodate shoppers in the pandemic.

11/20/2020

India's clothing retailers reported a revival of sales after the slow months of the pandemic as consumers turned out to shop during the festival season. Retailers including Arvind Fashions, Biba and V-Mart reported festival season sales that hit 60% to 90% of the sales they did in the same period last year.

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LiveMint (India)
11/20/2020

Luxury online fashion platform Net-a-Porter has seen customers preferences shift in the pandemic from contemporary looks and formalwear to classic and comfortable styles, said Libby Page, the company's senior market editor. "Anything that felt frivolous or a one-time-wear, our customers are running away from," Page said.

11/20/2020

Small-business owners can follow a series of steps to boost the motivation of their team, writes Jayson DeMers. Among the suggestions are to appeal to employees' personal goals, ask for small commitments and use rewards and consequences to encourage productivity.

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Small Business Trends