Teen fashion retailer Hollister will open a smaller-format store in New York City's Herald Square, months after parent Abercrombie & Fitch said it would shutter Hollister's large-format Manhattan flagship. Abercrombie is focused on opening smaller stores and adding new delivery and click-and-collect options to boost profits.
Returns and other areas of reverse logistics have been growing in November and December, as opposed to after the winter holidays, so companies should start planning now to make sure they can give customers the service they expect, Linus Kalenze writes. He recommends having an easy-to-follow returns policy, creating a retrieval strategy and forming a plan to deal with returned merchandise promptly.
Macy's will start testing free same-day delivery for online orders of at least $75 next month in 30 US markets including Boston, Chicago, Los Angeles and New York City. The retailer launched same-day delivery two years ago, but this will be the first time it waives the $8 delivery fee on qualifying orders.
With the holiday season coming soon, it's important to have a social media marketing plan in place. In addition to setting a goal, small-business owners need to decide what to publish and when, who will create the content and which platforms to target, writes Armando Roggio.
New Toys R Us owner Tru Kids will team with interactive candy display company Candytopia to create a new play experience dubbed Toys R Us Adventure. Pop-ups featuring the new concept are set to open in Atlanta and Chicago next month and will charge admission to experience more than 12 different interactive play rooms.
Nordstrom has promoted Chief Digital Officer Ken Worzel to the new post of chief operating officer. Worzel, who has worked at the upscale department store retailer for nearly 10 years, will work to coordinate physical and digital retail in his new role and most recently was focused on Nordstrom's omnichannel efforts.
Plus-size fashion brand ELOQUII and media platform Refinery29 have launched the Weekender, a line that's the result of two years of research and data gathering. The partners surveyed more than 1,000 plus-size women and selected 29 ambassadors to share the insights that went into creating the crowdsourced collaboration.
Massachusetts-based fashion brand The Range took a selective approach to signing new wholesale partners. Sisters Mia and Brittney Rothweiler co-founded the brand in 2017, and have since signed deals with five major online retailers and e-commerce platforms including Shopbop, Net-a-Porter and Revolve.
Retailers should start thinking of reverse logistics as a way to generate revenue and lessen the financial burden of the ever-rising number of returns, experts at the Association for Supply Chain Management conference said. Tony Sciarrotta, executive director of the Reverse Logistics Association, said the value of e-commerce returns will exceed that of returns to physical stores within two years, and he urged retailers to find ways to process and dispose of returned items the same day.
New Jersey would work to cut statewide food waste in half by 2030 and create a permanent council to address the issue under a draft plan by the state Department of Environmental Protection. The plan emphasizes consumer education, regulatory clarity and source reduction.
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