Multichannel Retail
Top stories summarized by our editors
3/27/2020

Crocs will send a free pair of clogs to up to 10,000 health care workers per day who go online to request them, and plans to donate 100,000 pairs to health institutions. Allbirds launched a similar offer last week, donating 5,000 of its signature Wool Runners in four days.

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Fast Company online
3/27/2020

Fast-fashion retailers including Marks & Spencer and Primark are among the Western retailers that are canceling orders from Asian factories as their stores remain closed during the pandemic. "[O]ur long-term commitment to suppliers will remain intact, but in this extreme situation we need to respond fast," H&M spokeswoman Ulrika Isaksson said.

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Primark
3/27/2020

New shelter-in-place rules in Dallas have created confusion for e-commerce companies and retailers continuing to sell online and fulfill orders. Consumers have continued to shop online as the coronavirus pandemic has spread and people have avoided stores, and now it's not clear whether fulfilling online orders of nonessential goods is allowed.

3/27/2020

In addition to providing funds for small-business loans and beefing up unemployment compensation for laid-off workers, the $2 trillion coronavirus stimulus bill also includes a fix for the so-called "retail glitch" created by the 2017 federal tax overhaul. NRF Tax Counsel Rachelle Bernstein says retailers will be able to get back what they overpaid because of the error and see a quick cash infusion that will help with liquidity during the pandemic.

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Rachelle Bernstein
3/27/2020

Fashion and beauty brands are tweaking their Instagram posts and social media strategies to better serve consumers during the pandemic. Rebecca Minkoff is highlighting cozy essentials for those working from home, and others are shifting away from product-centric messaging and reducing the number of shoppable posts.

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Rebecca Minkoff
3/27/2020

The coronavirus outbreak has sent e-commerce soaring and it could reach more than 20% of total retail sales during the second quarter, former eBay CEO Devin Wenig said. E-commerce generated 11% of total US retail sales at the end of last year and 3.5% of Canada's sales.

3/27/2020

Canadian supermarket chain Empire will pay store employees $50 weekly bonuses during the pandemic and raise hourly pay by $2 for everyone who works more than 20 hours per week. Other Canadian grocers including Loblaw and Metro have also raised pay by $2 per hour.

3/27/2020

The coronavirus outbreak took a toll on China's small and mid-sized businesses, only 60% of which have reopened nationwide compared to 90% of big companies. Shanghai meat seller Ma Qiang's revenue has been spottier since reopening as the restaurants that generate about 70% of his sales still owe him for previous purchases.

3/27/2020

US and European fashion retailers have cancelled orders totaling about $1.5 billion from 1,089 garment factories in Bangladesh after closing stores amid the coronavirus outbreak. Apparel manufacturing, which employs more than 4 million people, has been a driver of the country's economic growth.

3/27/2020

Certain issues can cause data errors in Good Analytics, meaning that the data will need to be reprocessed, writes Morgan Jones. He offers a guide to follow for reprocessing, starting with identifying problematic data and exporting it into a spreadsheet.

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Practical eCommerce