Software, traceability and employee training are just some of the challenges cited by manufacturers, contractors and other companies trying to profit from after-sales services, writes Charles Rathmann of IFS. "Only by assigning reverse logistics' mission critical importance will organizations be able to capitalize on aftermarket services, keep to regulatory constraints, and meet evolving customer expectations," he writes.
Amazon has been the target of high-profile, costly fraud from customers abusing return and replacement policies. A recent case involves a man who allegedly committed about $230,000 of fraud against Amazon through hundreds of fake accounts.
Social media platforms aren't going anywhere, but brands pursuing marketing success on these channels must keep certain fundamentals in mind. It's important to track your return on investment for ad spending, use retargeting to build familiarity and optimize your website, writes John Stevens.
Using real-world examples, Joyce Rosenberg outlines how small-business owners have found solutions to resolve conflicts and help their employees get along. Tactics range from forming a company soccer team to encouraging staffers to take personality tests.
Changes made in the Tax Cuts and Jobs Act could be of interest to convenience store operators aiming to expand. Here is a look at several aspects of the law, including provisions related to writing off the cost of property.
Robin Burdette, who fondly remembers making chocolate with her grandmother and aunt during her childhood, is the founder of the Blue Ridge Fudge Lady in Pulaski, Va. Burdette works to empower others in the community by selling products from local entrepreneurs and teaching middle schoolers about running a business.
Women lead in the newest generation of retail entrepreneurs, according to an NRF survey that found 61% of new business owners are female. The survey also revealed that retail entrepreneurs are focused on digital retail, and they are optimistic about their prospects for success but wary about the changing regulatory landscape.
Walmart's warehouse employees of the future will require STEM education to do their jobs, Julia La Roche writes. The retailer is building a high-tech warehouse in California that it says will move groceries 40% faster than its current warehouses.