Half of shoppers will avoid a store if they believe it has long lines, while a third will abandon their items if they think they'll have to wait longer than seven minutes, according to a study by the University of California, Berkeley. After a rough 2017 holiday season, sock maker and retailer Stance worked with Moltin to bring self-checkout to its stores and keep those lines moving. Read more.
Convenience and cost matter for consumers with returns, with most not wanting to pay for returned items while also having the option to return online orders to brick-and-mortar locations, writes e-tailing group President Lauren Freedman. At least 30 days of return availability should be standard, she argues.
There are five distinct business models related to the circular economy, according to Accenture, including resource recovery and product life-cycle extension. "[I]t is important that companies understand the financial benefits of embracing these new business models, including the opportunity for new revenue streams, reduced costs, more efficient supply chains and improved business intelligence," writes Anne van Riel of ING Americas.
European online-only fashion retailer Zalando hopes to rejuvenate sales growth, in part, by reselling more of its returned goods. The company also plans to offer sizing recommendations to help ensure fewer items are returned.
Sears will close 40 more namesake and Kmart stores in February, in addition to the 142 store closures that will be completed by the end of this year. The retailer, which made its Chapter 11 filing last month, hopes to have confirmed plans to emerge from bankruptcy by March and will likely finish the process as a much smaller company.
Employee-development plans are unlikely to improve engagement, retention and critical skills unless managers are involved in the process on an ongoing basis, writes Julie Winkle Giulioni. "[T]he magic and value lie not with the plan but with the planning process -- the relationship and conversation that continually clarify goals, strengths, interests and values in service of employee growth," she writes.
Specialty retailer Destination Maternity will close 117 stores in the coming months, with plans to close up to 280 in the next four years, the company said. The move is part of a bigger plan to right-size its business, which also includes the Motherhood Maternity and A Pea in the Pod banners.
Designer Karen Walker founded her store Playpark in New Zealand seven years ago with a concept that treats retail like theater and adjusts its product lineup every day. Walker sells her wares alongside items from collaborations with other brands including Adidas, Disney and Levi's, and she changes the whole setup of the store every two weeks.
Just one negative experience will drive away 84% of shoppers, according to a study from Convey, marking a 34% increase from last year. The study also found that shipping plays into brand loyalty for 98% of shoppers.