Software, traceability and employee training are just some of the challenges cited by manufacturers, contractors and other companies trying to profit from after-sales services, writes Charles Rathmann of IFS. "Only by assigning reverse logistics' mission critical importance will organizations be able to capitalize on aftermarket services, keep to regulatory constraints, and meet evolving customer expectations," he writes.
Amazon has been the target of high-profile, costly fraud from customers abusing return and replacement policies. A recent case involves a man who allegedly committed about $230,000 of fraud against Amazon through hundreds of fake accounts.
MAC, Cover Girl and Milk Makeup scored well among millennials and Gen Z consumers for gender-inclusive marketing, according to a survey by Perfect365. "The top brands that were mentioned by respondents are brands that have collaborated with either a male makeup artist, or a male or transgender beauty influencer," said Perfect365 marketing director Cara Harbor.
The Beachwaver Co. found fans for its rotating curling iron on QVC and Amazon and at Ulta Beauty, and it's now expanding into hair-care products with the launch of Great Barrier Heat Protectant Hairspray. The brand plans to launch about 30 new products in the coming months, including shampoos and hair-repair formulas.
Sous Vide Tools has opened a demonstration kitchen and showroom in London called Toolshed @ W2, where foodies and chefs can use equipment to better understand how it works. "Visitors are free to come in and browse the latest products from our wide range of sous vide equipment and accessories," said Alex Shannon, managing director.
Cookware maker Calphalon has unveiled a line of small appliances that includes a coffee maker, speed blender and saute slow cooker. The line features a mix of stainless steel and the color charcoal, which provides a sophisticated, modern look without being ostentatious.
Disney's throwback Oh My Disney line now includes the Snow White Poisoned Apple Tumbler. The scary-looking tumbler has a glow-in-the-dark feature and is BPA-free.
Cimpress hosts on-site workshops each year where employees can share ideas and production insights with management, writes Gianni D'Angelo, an assistant plant director. "Cimpress has become a $2.5 billion revenue company in no small part by giving employees a voice in the way the business is run," writes D'Angelo.
Online sales are less than 5% of the US consumer packaged goods market, but are 40% of the category's year-over-year sales growth, according to Nielsen and Rakuten Intelligence. On a per-buyer basis, overall spending was basically flat, but online sales were up 16.6%.