As retail experts look ahead to 2020, several predict that fast shipping will become standard for e-commerce retailers. Consumers also will continue to value sustainability, so brands should respond by "demonstrating that they honor the values associated with sustainability through the use of recycled or upcycled products, streamlined shipping procedures, sustainable manufacturing processes and/or thoughtful packaging," says Deb Gabor, CEO of Sol Marketing.
Salespeople at high customer contact retailers can help lower return rates if they are friendly and competent, according to new research. The study found that competence had a bigger effect than friendliness.
Amazon is installing ERI collection boxes for used electronic devices at Amazon Hub Locker+ locations in 10 cities. ERI will transport and process the devices after they are collected.
Alice Mayn's chance meeting with 12-year-old golden retriever Lily in 2007 taught her the joy that comes from caring for older dogs, no matter how brief the time together turns out to be. The relationship led Mayn to found Lily's Legacy Senior Dog Sanctuary, which earlier this month brought together 10 other senior dog rescues to highlight the benefits of adopting older dogs.
Maine-based nonprofit K9s on the Front Line pairs veterans who have post-traumatic stress disorder or traumatic brain injuries with service dogs who offer both practical physical help and emotional support. Veterans and the dogs they're paired with take weekly training classes taught by police offers who also train police dogs.
Zenbooth, a manufacturer of quiet booths for offices, learned how to speed up its in-house processes and create a positive company culture from longtime manufacturing consultant Gary Weber. The company's young staff has taught Weber about software and apps that he says facilitate quick communication.
Manufacturers such as Ford, Foxconn and L'Oreal are using 3D printing with different kinds of materials to advance mass customization of products. The technology "works best when parts are impossible to make in a traditional way," says Dror Danai of 3D-printer maker XJet.
Slow-moving inventory of aftermarket service products can financially drain original equipment manufacturers, but the problem can be solved with careful reviews and better processes, according to partners at McKinsey. The inventory can also be sold back to suppliers, offered to customers and distributors or put up for auction to make money.
When deciding whether to adopt the industrial internet of things or a manufacturing execution system, manufacturers should look at what systems they already have and how many functions and systems they want to work with, writes manufacturing IT consultant Desmond Savage. He adds that regulations will also help determine which technology is best for a particular situation.
Alex Marques, an associate product manager at Bishop-Wisecarver, says his job involves being "a translator of sorts between the engineering department, marketing department, and our customers." He enjoys the variety his job provides and encourages those interested in manufacturing to shadow workers at local companies.