Part of leadership is enabling others to carry on for you after you're gone, writes Ken Downer. Training with succession in mind also creates accountability, empowers people to make decisions and gives you time back in your day, he writes.
Distributors can connect with customers and personalize their experiences by encouraging face-to-face interaction, being direct in seeking business and highlighting new technology, Bridget McCrea writes. "A quick walk around the jobsite will reveal all sorts of areas where new tools and parts can be making a difference," says Perceptive Selling Initiative CEO Jim Herst.
Holiday sales are expected to increase by nearly 5% over last year, but a report by Optoro suggests retailers may not be ready to handle the high return rate that is standard for e-commerce. Liquidation through auction sites such as eBay or B-Stock is one option.
An undercover investigation suggests Apple overcharges customers for repairs and prioritizes replacements over repairs. The Canadian Broadcasting Corporation was quoted $1,200 for repairs to a computer by an Apple employee, but an independent repair shop said the cost to repair was about $75.
There's no single way to pursue lean principles, but the companies that have the greatest success are the ones that do it continuously, says Rachna Shah, a professor at the University of Minnesota. Without an ongoing focus "in a disciplined way over the long term, you cannot have the same levels of improvement in productivity," Shah says.
Manufacturers are more vulnerable than other industries to state-directed cyberattacks, according to a 2018 report from Verizon, writes Indegy Chief Technology Officer Mille Gandelsman. Gandelsman offers advice on three areas manufacturers can shore up.
Threat analysis, when used correctly, is a powerful way to secure industrial internet of things assets, writes Satish Gannu of ABB. "The first step in threat analysis would be to hold off taking any immediate action -- patching, not patching, something else -- until we validate if a system vulnerability actually exists and, if it does, how it can be exploited," he writes.
A survey from Deloitte found that most respondents prioritize supply chain digitization, but are less likely to consider it a factor in innovation. Chief supply chain officers are also unlikely to be making such investment decisions, the survey found.
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