Leaders have a number of ways to become more empathetic, including appreciating the perspectives of others, expanding their own horizons and listening deeply without getting overwhelmed, writes Pamela McLean. "Whether we over-empathize and care too much, or completely miss the opportunity to connect with empathy, the result is similar -- we miss the opportunity to build a working relationship," she writes.
Synnex has renamed CloudSolv to Stellr and folded in MobilitySolv. Separately, Synnex will launch Workplace by Facebook to the platform Monday.
Ingram Micro is helping partners embrace digital transformation by having the right people, programs and partnerships in place, says executive Scott Murphy. Infrastructure as a service and cybersecurity are among the focuses, he says, with a business unit being created solely for cybersecurity.
Serial returners can provide valuable data, profit and opportunities for further business, argues Charlotte Monk-Chipman of Rebound Returns. Almost 40% of retailers surveyed by Barclaycard are tightening returns policies or intend to do so.
Retailers can build customer loyalty with clear and friendly returns policies and by using each interaction as an opportunity, writes Returnly CEO Eduardo Vilar. "Optimize each shopper touchpoint with personalized messaging based on their past return behavior," he notes.
East Timor is on track to become the first country to recycle all its plastic waste into new products. The Indian Ocean island nation has signed an agreement with Mura Technology in Australia to create a nonprofit that will operate a $40 million plastic recycling plant that's due to launch next year.
British Gypsum has hired XPO Logistics to create a customized digital transportation network on the platform XPO Connect and manage all downstream processes.
There are various ways to market a manufacturer, and this role can even be outsourced, but what manufacturers can't do is have a sound strategy and budget for marketing efforts, writes Rebecca Brinkley of the American Gear Manufacturers Association. Having a happy set of customers doesn't mean you don't need to embrace marketing, she argues.
Digital implementation is a part of Under Armour's focus on putting consumers and their needs first. In an interview, Chief Digital Officer Paul Fipps and IT executive T.J. Graven review the company's transformation and how it was achieved.
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