About 33% of resort hotel spas and 16% of day spas -- or nearly 20% of total spas -- featured cannabidiol, or CBD, in some of their treatments last year, according to the 2019 ISPA US Spa Industry Study due out this month. Jamison Stoike of the International Spa Association, who was impressed recently with his first CBD treatment, noted how important it was to have a knowledgeable therapist, especially "for a product that arouses as many questions as CBD."
Accor is upping its game in the economy sector with plans to establish 300 new Greet hotels throughout Europe. Flexibility for operators is a key feature, but 20% of rooms must accommodate between four and six people, a nod to family and group customers.
The Hyatt Regency Atlanta, a local landmark and the city's second-largest hotel, has been sold by Hyatt Hotels Corp. for approximately $355 million. The buyer was not named for the 52-year-old property, which will retain the Hyatt name.
To weather changing economic factors, hotel owners must master the ability to adapt quickly. Embracing the brand and having operators who think like owners are essential too.
Laura Powell opines that luxury hoteliers need to move beyond providing an "experience" and switch to a study of "intention" -- both their own and the guest's. "Companies must understand their own intention, whether it's to provide a place of refuge, excitement, or creativity. At the same time, though, it's every bit as important to understand the intention of the customer. ... One person might be hiking to lose weight, for example, while another might be trying to relax," she writes.
Despite its July postponement of a plan to charge hotels a commission on resort fees, Booking Holdings CEO Glenn Fogel said at a forum this week that the company will proceed with the policy. "This is about the fundamental fairness about how you treat a customer at a hotel. How many times have you shown up at a front desk and found that, oh my God, there's a $30 a day fee and you're there for five days and it adds up to $150 in resort fees -- and the place doesn't even have a pool?" he said.
A $14 million renovation that started in 2014 turned a 17th-century castle in the Puglia region of Italy into an understated, chic, nine-suite boutique hotel. "The final result is a property that has a historic soul with modern touches," Livia Hengel writes, noting the tech and eco-friendly upgrades, as well as the in-house Puglia Culinary Center (guests can take cooking classes too) that helps ensure the property is open year-round
As favorable economic conditions have hopscotched around the globe, the hotel market has traveled with it and now is focusing on South America, where RevPAR for 2019's first half has grown dramatically, especially Buenos Aires' 86% year-to-date increase. "You [have] to take the long view," InterContinental Hotels Group's Craig Mueller advises, and access to an area, the likelihood of finding financing and local infrastructure support all are considerations.
Banana Republic has long been known as a "skinny brand," but that's changing as the Gap-owned fashion retailer embraces diversity and expands its lineup of sizes, Gap CEO Art Peck said. The retailer will also expand its color palette in a push to attract new customers and boost sales.
Travelers today can access more information 24/7 than travel advisors could in the 1990s, and for one potential trip, they typically make 50 online searches, visit more than three dozen sites and read 12 reviews -- with 80% nevertheless moving on without a purchase. To be effective, travel companies need to make 20 to 30 customer-wooing connections per month, ideally through more than just loyalty programs and apps, but nearly 70% don't.
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