Marriott International will open more than 30 luxury hotels in several countries next year, including Montenegro and Iceland. The hotel conglomerate saw record growth last year with franchise and management agreements for 816 properties.
Slowed growth in rooms revenue and increased expenses in the third quarter herald profit contraction down the road for the hotel industry in the US and Europe, according a HotStats analysis. Costs cut into revenue gains, despite year-over-year RevPAR increases of 0.7% in the US and 1.1% in Europe.
Denver-based KSL Capital Partners has sold the five-star Monarch Beach Resort in Dana Point, Calif., for $497 million, according to a recent report. The buyer, Ohana Real Estate Investors of Redwood City, Calif., plans to spend $32 million upgrading the 400-room property and to affiliate it with a luxury chain.
Recent settlements by two hotels with the federal government regarding service animals illustrate a need for hotels to be proactive and create a Service Animal Policy, writes hospitality attorney Andria Lure Ryan. The policy would apply to service dogs and miniature horses as well as trained comfort animals, and staff would need to be trained on giving a warm welcome to guests with disabilities.
Denny's is making strides to recognize its multicultural patrons and make them feel welcome, introducing a campaign in May with the idea that "nothing can bring us together like Denny's." The efforts act as another way to correct the restaurant chain's 1994 issues with multicultural customers, with Denny's striving to be a place "where we're respected and welcomed to be our most authentic selves," said Chief Brand Officer John Dillon.
Positive Images Spa Shoppes is set to open in Windber, Pa., as a hub for four beauty businesses. "When creating Positive Images Spa Shoppes, I really wanted to create a sanctuary where our guests can be pampered," owner Tracey Todorich said.
W Hotels has partnered with Rent the Runway to offer a new service, starting today, that allows hotel guests to pack lighter by paying $69 for four curated outfits that will be delivered to their room and can be left behind upon checkout. The service is available in Aspen, Colo.; Hollywood, Calif.; Miami Beach, Fla.; and Washington D.C.
The Capri Palace in Anacapri, Italy, will reopen as Capri Palace, Jumeirah, in April, when the Jumeirah Group takes the management reins. The 1960s-era hilltop property overlooks the Gulf of Naples and is awash with contemporary artworks by Keith Haring, De Chirico and Pomodoro.
A Wellness Heaven survey discovered that while towels and bathrobes are the top items swiped from hotels, guests in five-star accommodations set their sights higher. They are much more likely than guests of four-star hotels to steal TVs, artwork, hotel-owned tablet computers and -- somehow -- mattresses.