All Articles Leadership Management Is misalignment damaging employee trust? 

Is misalignment damaging employee trust? 

If you notice misalignment in your teams, it's probably because your words and actions aren't aligned, which can erode trust, writes Paul Thornton.

3 min read

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Before you can align your teams and organizations, you must first align yourself. You may have discrepancies between what you believe and how you actually behave.

These misalignments show up in conversations, reactions, decisions and habits. When left unaddressed, they quietly erode trust, confuse employees and weaken your credibility.

Common misalignments to watch out for

Below are some of the most common misalignments that leaders exhibit.   

1. “I am a good communicator.”

Leaders often assume their messages are clear because they understand them. However, employees regularly experience unclear expectations, missing details and conflicting priorities. 

2. “I value my people.”

All leaders say this — and mean it. But valuing people is demonstrated through action. When leaders don’t seek opinions, dominate conversations or neglect coaching moments, their actions quietly contradict their words. When this happens, employees don’t feel important. 

3. “I’m a strategic thinker.”

Many leaders believe this, yet spend most of their time reacting to urgent issues, attending meetings, and putting out fires. As a result, the most important strategic questions go unanswered. Employees feel unsettled – everything is urgent, priorities constantly shift and the long-term direction remains unclear. 

4. “I’m open to feedback.”

Most leaders accept this idea in principle, but rarely seek feedback. When it does surface, they become defensive and dismiss the employee’s perspective. Over time, employees learn that honest feedback isn’t welcome, so they offer only praise. 

5. “I empower people.”

Leaders at all levels understand the importance of empowerment. However, under pressure, they often fall back on giving directions. Detailed instructions, constant oversight and micromanagement make people feel inadequate. Over time, people stop thinking for themselves and wait to be told what to do.

6. “I hold people accountable.”

All leaders want to do this. However, to maintain harmony, they avoid difficult conversations, tolerate poor conduct and make excuses for poor performers. High performers notice — and they think it’s unfair. Over time, their frustration can cause disengagement or quiet resentment.

7. “I encourage risk-taking.”

Many leaders say this, yet respond harshly when experiments fail. When mistakes are met with anger and blame, employees quickly learn that playing it safe is safer than trying something new.

8. “I’m fair and objective.”

Every leader believes this is true. Yet favoritism often creeps in. Some employees get first choice on key assignments, more airtime in discussions and greater forgiveness when mistakes happen. 

What would you add to my list? 

Why fixing misalignments matters

Fixing these gaps will make you a better leader. 

  • You will be more credible. When your actions match your words, people believe you and trust you. 
  • You will be more confident. Consistency helps reduce second-guessing, defensiveness, and tension. 
  • You will be more focused. With clear goals and expectations, you spend less time explaining, correcting, and firefighting. 

Closing the gaps

Begin by recognizing your misalignments. Honestly evaluate where your actions fall short of your intentions. Ask trusted colleagues, mentors, coaches and family members for honest feedback.

Commit to specific behavior changes. Write down exactly which behaviors you will change. Share them with an accountability partner and ask for feedback on your progress. Continue making adjustments as needed.  

The payoff

Personal alignment boosts your credibility and influence. It helps you become the kind of leader people trust and believe in. In addition, you will feel more confident, centered and authentic, knowing your actions match your true beliefs. 

Opinions expressed by SmartBrief contributors are their own.

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