SmartBrief Originals Insights, analysis and best practices.

Managing from the middle is a balancing act. There are 4 keys to success as a middle manager.


Business leaders at a recent U.S. Chamber of Commerce event agree: When it comes to infrastructure, the cost of inaction far outweighs the cost of investment.


What one manufacturer learned about adopting a culture of servant leadership.


Great brands get back to first things: what needs they meet and why they exist, not what they do.

From Gutenberg to Google

Former FCC Chairman Tom Wheeler argues in a new book that we’re on the cusp of the “third era of network-driven change," following the world-altering disruptions caused by the printing press and the railroad and telegraph.

Restaurants rethink third-party delivery partnerships [Image: Man ordering tacos on a tablet]

The rising cost of third-party services is spurring more restaurants to rethink the way they deliver food and invest in strategies that make sure their brand doesn’t fade into the background.

Appeals and grievances
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How MA plans can improve management of appeals and grievances

The power of peer feedback

Pairing teachers for collaborative self-reflection boosts classroom instruction. See how.

How prevalent is online learning in your organization?

US chefs discover the flavor and history of Bayonne ham
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Bayonne ham's centuries-old production process gives the French cured meat its unique flavor. Learn how it's made and how it's making its mark on US menus.

Do demos really help food brands boost sales and build buzz?

If executed properly, in-store demos can help food brands reach a wider audience.

What’s trending? From mindfulness to supporting ELLs, don’t miss these most-read stories.


If you have invested in skills training but your managers are still conflict-adverse, it’s likely due to the mindsets that have emerged from the culture.