SmartBrief Originals Insights, analysis and best practices.

Chris Body from Kapsch TrafficCom previews the technology track on tap at the IBTTA Annual Meeting and Exhibition

Bad leadership can be a cancer, infecting employees’ communication, production and ability to perform.

Preferences shared to one system should easily propagate across all your outbound communication platforms with a clear understanding of the source of the change.


Recogition and feedback are not the same thing, so don't deliver them both in the same breath.

How well do your people behave as stewards of your organization's resources?

When disaster strikes, businesses have a responsibility to act as citizens first.

Driven by changing consumer demands, food retailers large and small are finding success with a renewed focus on fresh grocery items.

What’s trending? From Blue Ribbons to unexcused absences, don’t miss these most-read stories.

AWEA windmill

Wind energy experts discuss trends in finance and investment

Taco Bell

New product news was popular this week with news of Nestle’s plans to debut new products under the Starbucks label and Taco Bell's Diablo Tortilla Chips.


Do you really know how you'll react to a crisis?


Beware: Smart, engaged employees can still fail at storytelling.

Daniel H. Pink: "When"

Daniel Pink offers advice on thinking about decisions better, especially about when we do what things.

Intelligent city framework

Big cities aren't the only local governments that can successfully adopt "smart" technology, argues ICMA's chief technology and innovation officer.