9/25/2018
Parker
Scott Olson/Getty Images

American Airlines Chairman and CEO Doug Parker spoke during an opening presentation at the Airline Passenger Experience Expo, pushing back against some bad press and saying seats and lavatories on the airline's new Boeing 737 Max aircraft are comfortable. "The traditional measure of simply pitch, and comparing pitch to aircraft that have very different seats, doesn't really give the customer what they need to know about the amount of space they have," said Parker.

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