Industry News
7/31/2020
Andrew Caballero-Reynolds/Getty Images

Amazon may have experienced a 40% jump in sales fueled by heightened demand during the pandemic, but it was ill-equipped to handle the high volume of orders, write Jay Greene and Abha Bhattarai. Staffing challenges, safety problems and the inability to live up to the Prime two-day shipping guarantee ultimately led customers to turn to competitors such Walmart and Target, where same-day pickups are offered.

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