Industry News
7/7/2020
Saul Loeb/Getty Images

Walmart has started an experiment that replaces traditional checkout lanes with self-service stations, monitored by roving associates tasked with helping customers scan and pay for purchases. The retailer has opened 34 kiosks at one of its Arkansas super centers to see if the arrangement is more efficient and cost-effective, and associates are playing the roles of "hosts," working to make the self-checkout process more personal and engaging.

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