The travel industry must step up to build confidence in globalization against the growing isolationism of the political scene, Marriott International CEO Arne Sorenson told a gathering Wednesday. Listening to concerns about safety and immigration while providing data about realities are imperative, he said at the Travel & Tourism Council Global Summit in Bangkok.
The Sparkling Hill Resort & Spa in Vernon, British Columbia, Canada, boasts seven steam rooms and saunas, a peppermint-scented igloo room, hot tub that seats 30, cryo chamber, Kneipp hot/cold water stepping circuit, yoga studio and relaxation room. The spa menu features dozens of treatments, including maple sugar body scrubs.
The consulting firm Fizziology, which collects and analyzes social media chatter about hotels to distill top customer preferences, finds that what guests most want are wellness options, home-like conveniences and offerings that are true to the brand. "We also analyze macro and micro trends in the industry, and understand what key audiences -- foodies, young mothers, health enthusiasts, for example -- are driving those trends," Fizziology's Jen Handley said.
The basics -- pleasant staff, cleanliness, a good burger -- come to mind when hotel industry experts are asked what they want most from a stay. Excellent Wi-Fi connectivity and exciting retail were among other amenities mentioned by a half-dozen interviewees.
FaceLove co-founder Rachel Lang describes the spa's 30-minute signature treatment, which features facial massage and acupressure designed to reduce visible signs of stress and brighten the complexion. FaceLove has a pop-up spa at Tenoverten Fulton Street in New York City where guests can try the treatment.
Rainbow buzz cuts are a recent trend on Instagram feeds like that of hairstylist Janine Ker in London, but unlike many styles du jour, Rosebud Baker says this cut requires very little upkeep. The bold but manageable style can be done in many different designs and works well with a variety of outfits.
After spotting a gap in the market for a natural skin care options for men, Josh Meyer and Matt Bolduc launched Brickell Men's Products. It took over a month of cold-calling editors to get into Men's Journal, which "helped us get wholesale accounts, bring traffic to our site and really launch our business," Meyer said.
Hotel investors should start planning an exit strategy when they purchase a property and evolve the plan over time. "You can conceive and plan for an exit strategy and a million different things can happen between investing and the time you decide to exit and ultimately do exit," said Robert Leven of TPG Hotels & Resorts.
Now that China has become one of the leading sources of outbound tourism worldwide, the Chinese government is getting into the luxury hotel business. The Nuo brand, developed with the Kempinskichain, seeks to establish China among luxury names.
Westin is bringing Peloton exercise bikes into rooms and fitness centers, responding to guests who don't want to miss a workout while traveling. Miami's 1 Hotel South Beach added a SoulCycle studio last year.
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