HHS wants health insurers and providers to adhere to new data standards it hopes will allow more people to have access to their health information on smartphones and laptops, but studies are showing people are not at the point where they know about or want such capabilities. Julia Adler-Milstein, a lead author of one of those studies, said although public reluctance may be discouraging for policymakers, the first goal should be ensuring people can get their data when and if they want it.