Cover Genius

Cover Genius' vision is to protect all the customers of the world’s largest online companies. It has offices in London, New York, Sydney and Tokyo and counts some of the world’s largest e-commerce companies including Booking Holdings among its partners. Cover Genius’ award-winning technologies include XClaim, an API for instant payment of approved claims that delivers an NPS of +65 -- a result that has been independently recognized as the highest for any insurance company globally. XClaim executes thousands of bank transfers per month into 90+ currencies, and it also allows partners or customers to choose other forms of payment including store credit, e-wallet and card top-ups. Cover Genius co-creates insurance products with partners, enabled by its ability to produce regulated products in 60+ countries and 50 US states.

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How protection services combat retail’s promotional environment and boost sales margins
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How protection services combat retail’s promotional environment and boost sales margins

Retailers' sales margins can suffer in today's highly promotional environment -- especially coming off of the holiday season. Find out how extended warranties and other protection services help combat that promotional environment and boost margins.

Are retailers missing out on protection services opportunities?: 3 misconceptions about product warranties
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Are retailers missing out on protection services opportunities?: 3 misconceptions about product warranties

Shoppers crave more than just merchandise -- they want services like product warranties to complete their purchase journey. Read about the most common misconceptions about warranties and why they’re a natural addition for retail businesses.

Q&A: How services, warranties bring the retail customer journey full circle
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Q&A: How services, warranties bring the retail customer journey full circle

Retailers are always thinking about the customer journey up until the purchase, but what happens beyond the buy? Cover Genius exec Peter Paine talks about the importance of service offerings and how insurance and warranties complete the customer journey.