Do you make things simple or complex? A warning: The last thing any organization needs is a manager who adds complexity to complexity

The trajectory of business is not always a continuous angle upward. Sometimes all it takes is a bit of reflection to identify weaknesses that need to be addressed.

When ROI can’t be calculated with reasonable certainty, don’t give into the temptation to fudge the numbers or, worse, kill the initiative. Instead, ask a second question: “What’s the RONI -- the Risk of Not Investing?”

Taking a risk and overcoming obstacles only qualifies someone to take more risks and overcome even bigger obstacles.

Leaders must be decisive, but they can’t be omniscient, and a little humility goes a long way.

Companies are often in denial about reality. Even when employees are aware, they often ask, "“What do I do if my boss is in denial?”