Chaitrasri Rao

Chaitrasri Rao is executive design director at Designit, where she reimagines customer and employee experiences in complex service environments. At Designit, Rao uncovers opportunities where design can elevate service delivery, guiding teams and shaping strategies with measurable impact. With 17+ years’ experience, Rao applies human-centric design to transform customer service and align experience with business goals.