How to handle tough questions
1/17/2017 LeaderCommunicator Blog

When an interviewer or an employee asks hard questions, writes David Grossman, try using a "bridge" -- a response that answer the questions but also shifts toward the direction you want to go. Another smart tactic is the "hook" -- an answer that dangles a favorable follow-up question in front of the questioner.

Where does DeVos stand on higher-ed issues?

The future of Pell Grants, student debt and community colleges are among the topics some higher-education experts hope the Senate's Health, Education, Labor and Pensions Committee will cover during today's confirmation hearing for Betsy DeVos, nominated for US secretary of education.

UK aims to completely withdraw from EU, May says

Britain's departure from the EU will be total and decisive, freeing it from any obligation to comply with EU laws and regulations, Prime Minister Theresa May said in a major policy address explaining her approach to Brexit. The UK will seek to negotiate a broad free trade agreement with the EU as a nonmember rather than remain in the customs union, she said.

Le Duff America to ramp up franchising growth this year

Groupe Le Duff's US subsidiary, Le Duff America, aims to expand its Bruegger's Bagels and La Madeleine Country French Cafe chains by focusing more aggressively on franchising, said Olivier Poirot, the former Sodexo executive who took over as CEO last summer. The company will also revamp the menu at its Mimi's Cafe chain and open up to six company-owned Brioche Doree locations in 2017.

EHR security events don't keep patients from sharing health data, study finds
1/17/2017 EHR Intelligence

A study in the Journal of Medical Internet Research showed that patients' concerns about EHR security events didn't affect their willingness to share their health information electronically. Researchers analyzed data from the Health Information National Trends Survey from 2011 to 2014 and found that patients' perceptions of the quality of care somewhat reduced the odds that they would not share their health data, suggesting quality health care could help lessen patient concerns about the security of EHRs.

WhatsApp gives a less crowded place to engage
1/17/2017 Glossy

Burberry, Kenneth Cole and Clarks are among fashion brands using WhatsApp, which is not as crowded with branded content as other platforms. The app delivered a conversion rate of up to 80% in 2015 for Reliance Brands.

N.J. container terminal uses reservations to cut congestion

The New York Harbor container terminal in Bayonne, N.J., is now using a reservation system for trucks picking up and dropping off cargo at part of the busiest port complex on the East Coast. Terminal operators hope the procedure will eliminate long lines of trucks at the gates.

Startup unveils virtual reality Hypersuit
1/17/2017 VentureBeat

The Hypersuit, a virtual reality suit designed to fully integrate the user into the VR experience, was rolled out as a prototype by a Paris-based startup company of the same name. The suit works through a network of sensors that detect a user's movements, and the company hopes to begin shipping it in June.

Sanofi gains license to ImmuNext's autoimmune disease therapy
1/17/2017 PharmaTimes (U.K.)

Sanofi has acquired an exclusive global license to develop and market ImmuNext's INX-021, a preclinical monoclonal antibody designed to treat autoimmune diseases such as multiple sclerosis and lupus. Sanofi will provide milestone payments of up to $500 million as well as royalties tied to product sales.

UBS study: Who's not tuning into Netflix
1/17/2017 Media Life

Most nonsubscribers to Netflix are in the 55-and-over demographic, are behind on technology, live in smaller households and have lower income levels, according to a UBS study. While these consumers may be more difficult to reach, Netflix may be able to do so by making the service available as part of cable bundles, the report states.

AGC, Dodge Data optimistic about 2017, but concerned over worker shortage

Predictions from the Associated General Contractors of America and Dodge Data & Analytics indicate some growth in this year's construction sector and general optimism about President-elect Donald Trump's infrastructure plans. However, the lack of skilled workers could limit the growth.

Researchers to study how microbes may mitigate Arctic oil spills
1/17/2017 (Canada)

The Canadian government and the province of Manitoba have awarded about $3.1 million to the University of Manitoba to study environmentally safe ways to clean up Arctic oil spills. Researchers will use gene analysis to investigate how microbes might be able to break down oil in the event of a spill.

Alaska Airlines launches Cuba flights

Alaska Airlines recently commenced service connecting Los Angeles and Havana, Cuba, making it the only West Coast route to Cuba approved by US regulators.

Luxury cruise ship features spa by Canyon Ranch

The Regent Seven Seas Explorer luxury cruise ship features a pampering spa operated by Canyon Ranch in partnership with Red Flower, which created signature treatments for the ship. Amenities include a thermal suite with an infrared sauna, steam room and cold room, and an outside private deck with a plunge pool.