Great customer service is an easy way to increase sales
Forbes

Companies succeed by decreasing costs or increasing sales, and a focus on customers can increase sales without necessarily adding costs, says "Shark Tank" co-star Daymond John. "Where your success comes from customers is as follows: When you do for the customer everything you can do after you have done what you are supposed to do," he says.

Study: Majority of college students worry about money

The majority of college students -- 70% -- worry about money issues including student debt, according to new research by Ohio State University. The survey also found that 64% of students polled borrowed money to go to college, however 67% were optimistic that their college education would pay off in the end.

OCC cites risk in auto-lending practices

Auto lenders are focusing too much on making monthly payments affordable for borrowers through longer repayment periods, and the practice could translate to future losses, warns the Office of the Comptroller of the Currency. The regulator is also concerned about loans that exceed the car's value.

Sweetgreen secures funding for national expansion

Washington, D.C.-based salad chain Sweetgreen has raised $35 million in a new funding round, which it will use to expand to more new markets, the company said. The chain has 31 locations, including units in Boston, New York and Philadelphia, and it will open its second Los Angeles-area eatery next month.

CMS proposes changes to 2-midnights rule

The CMS is proposing changes to how Medicare covers stays in the hospital for observation. The CMS would allow inpatient coverage of some short hospital stays based on a doctor's judgment instead of requiring a hospital stay to span at least two midnights to be considered an inpatient stay.

Mozilla demonstrates virtual-reality Web browser
USA Today

Mozilla has joined the virtual reality race alongside Facebook and Microsoft, demonstrating a version of its Firefox browser with VR technology that could bring Web surfing to life. "If '[W]eb video' gets turned into '[W]eb VR,' it could be a game-changer," said Chris Beard, CEO of Mozilla.

Domino's debuts on list of top 100 retailers

Michigan-based chains Domino's Pizza and Meijer made STORES magazine's annual list of the top 100 U.S.-based retailers, at 94th and 26th respectively. It's Domino's first time in the lineup, which ranked Wal-Mart, Kroger, Costco, Home Depot and Walgreen as the top five.

Presidential candidates call out Chinese hackers
Time.com

China is a major cyberthreat to the United States and is "trying to hack into everything that doesn't move in America," Hillary Clinton said recently. The Democratic presidential hopeful made the comments during a recent campaign event in New Hampshire, the latest in a series of verbal lashings directed at Chinese cybersecurity policy from candidates in both parties.

Bayer seeks approval to market hemophilia A drug in Japan
Zacks

A marketing authorization application for BAY 81-8973, a recombinant factor VIII compound, has been filed in Japan by Bayer HealthCare as a treatment for hemophilia A patients. Regulatory applications were also submitted in the U.S. and the European Union for the same indication.

CTIA: Industry's anti-theft moves have curbed phone thefts
Wireless Week

CTIA has announced that the wireless industry is delivering on its promise to install anti-theft features on new smartphones, pointing to efforts by both carriers and manufacturers to adopt aggressive strategies that have curbed handset thefts. "As media reports indicated from San Francisco to New York City, these efforts are significantly reducing device thefts across the country," CTIA President and CEO Meredith Attwell Baker said.

Researchers try to understand concrete slabs at subatomic level
PhysOrg.com

Los Alamos National Laboratory researchers are looking at subatomic particles called muons to better identify the thickness of concrete slabs and metal pipes used in energy infrastructure to catch them before they fail. The process could help determine if maintenance is needed and is less invasive than X-rays and ultrasound.

U.K. offshore wind industry launches SPARTA project
ReNews.biz (U.K.)

The U.K.'s 10 offshore wind operators, the Offshore Renewable Energy Catapult and The Crown Estate have completed the system performance, availability and reliability trend analysis project. SPARTA is a database that lets offshore wind operators share performance and maintenance information to cut costs and improve performance. "SPARTA is a great example of how the offshore wind industry is maturing by learning from best practice elsewhere," said Huub den Rooijen, head of offshore wind at The Crown Estate.

United Airlines first to fly major route on biofuel
GeekWireDigital Trends

United Airlines is preparing to launch a test-flight from Los Angeles to San Francisco powered by biofuels. The plan is to then gradually phase a 30% biofuel blend out to the rest of the fleet.

More hotels use texting platforms for guest requests
USA Today

Hyatt Regency, Hilton Worldwide, IHG and Marriott International are just some of the hotels using their own apps or texting platforms, such as Zingle and Kipsu, to make it easier for guests to request items. Texting eliminates the need to translate the request into the local dialect, especially for those visiting foreign countries.