How to handle tough questions
1/17/2017 LeaderCommunicator Blog

When an interviewer or an employee asks hard questions, writes David Grossman, try using a "bridge" -- a response that answer the questions but also shifts toward the direction you want to go. Another smart tactic is the "hook" -- an answer that dangles a favorable follow-up question in front of the questioner.

Refugee students teach languages in London

Some university students who recently arrived in London as refugees are teaching their native languages to fellow students, workers and clients via a social network. Participants in the tutoring sessions are learning Arabic, Farsi, Korean and Swahili, among other languages.

Economists: Fed-Trump conflict to drive up dollar
1/17/2017 Bloomberg

The clash between President-elect Donald Trump's drive to accelerate economic growth and the Federal Reserve's growing concern about inflation is likely to produce a significant increase in the value of the dollar, two economists say.

Le Duff America to ramp up franchising growth this year

Groupe Le Duff's US subsidiary, Le Duff America, aims to expand its Bruegger's Bagels and La Madeleine Country French Cafe chains by focusing more aggressively on franchising, said Olivier Poirot, the former Sodexo executive who took over as CEO last summer. The company will also revamp the menu at its Mimi's Cafe chain and open up to six company-owned Brioche Doree locations in 2017.

Researchers seek more information on gluten sensitivities

More people who do not have celiac disease are adopting a gluten-free diet, but while evidence shows there are severe gluten sensitivities beyond CD, researchers do not know how many of these people have a legitimate health problem. "An increasing number of people say that gluten makes them sick, and we don't have a good sense why that is yet," said Benjamin Lebwohl of Columbia University's Celiac Disease Center.

WhatsApp gives a less crowded place to engage
1/17/2017 Glossy

Burberry, Kenneth Cole and Clarks are among fashion brands using WhatsApp, which is not as crowded with branded content as other platforms. The app delivered a conversion rate of up to 80% in 2015 for Reliance Brands.

N.J. container terminal uses reservations to cut congestion

The New York Harbor container terminal in Bayonne, N.J., is now using a reservation system for trucks picking up and dropping off cargo at part of the busiest port complex on the East Coast. Terminal operators hope the procedure will eliminate long lines of trucks at the gates.

Startup unveils virtual reality Hypersuit
1/17/2017 VentureBeat

The Hypersuit, a virtual reality suit designed to fully integrate the user into the VR experience, was rolled out as a prototype by a Paris-based startup company of the same name. The suit works through a network of sensors that detect a user's movements, and the company hopes to begin shipping it in June.

Sanofi gains license to ImmuNext's autoimmune disease therapy
1/17/2017 PharmaTimes (U.K.)

Sanofi has acquired an exclusive global license to develop and market ImmuNext's INX-021, a preclinical monoclonal antibody designed to treat autoimmune diseases such as multiple sclerosis and lupus. Sanofi will provide milestone payments of up to $500 million as well as royalties tied to product sales.

UBS study: Who's not tuning into Netflix
1/17/2017 Media Life

Most nonsubscribers to Netflix are in the 55-and-over demographic, are behind on technology, live in smaller households and have lower income levels, according to a UBS study. While these consumers may be more difficult to reach, Netflix may be able to do so by making the service available as part of cable bundles, the report states.

AGC, Dodge Data optimistic about 2017, but concerned over worker shortage

Predictions from the Associated General Contractors of America and Dodge Data & Analytics indicate some growth in this year's construction sector and general optimism about President-elect Donald Trump's infrastructure plans. However, the lack of skilled workers could limit the growth.

Analysis: Rick Perry could help renewables grow nationally
1/17/2017 The Washington Times

President-elect Donald's Trump pick for energy secretary, former Texas Gov. Rick Perry, could help drive renewable energy development at a national level -- just like he did for Texas, according to this analysis. Wind Coalition Executive Director Jeff Clark said, "My great hope is that he will be a voice and will bring the success we've had to Washington, and help educate some of those folks who have never had an up-close look at how wind energy works."

Alaska Airlines launches Cuba flights

Alaska Airlines recently commenced service connecting Los Angeles and Havana, Cuba, making it the only West Coast route to Cuba approved by US regulators.

Luxury cruise ship features spa by Canyon Ranch

The Regent Seven Seas Explorer luxury cruise ship features a pampering spa operated by Canyon Ranch in partnership with Red Flower, which created signature treatments for the ship. Amenities include a thermal suite with an infrared sauna, steam room and cold room, and an outside private deck with a plunge pool.