When handling consumer complaints, it is often difficult to keep your customers happy while still protecting your brand. Learn how to achieve both of these goals at the 2013 Consumer Complaints Management Conference on May 8-10 in San Francisco.

During the "Consumer Complaint Management Roundtable: Practices and Procedures to Protect Your Brand" session, panelists will discuss how their respective companies manage consumer complaints, with the end goal of protecting the company brand and avoiding unnecessary litigation. The featured panelists are:

• Jamie Robinson, Partner, Ungaretti & Harris LLP
• Vivian Garcia Montalvo, Senior Claims Supervisor and Product Analyst, H-E-B Grocery Co.
• Donna Skidmore, Director of Consumer Services, Dole Packaged Foods Co.
• Deborah Sommers, Consumer Advocacy Manager, Blue Diamond Growers

Topics will include responding to media threats, dealing with difficult or unreasonable demands, and interacting with attorneys, and will include a Q&A session to address any specific problems other companies have encountered.

This is just one of many sessions designed to help food, beverage, and CPG industry customer service representatives and claims handlers and managers resolve consumer complaints. View the full agenda or register.