Leadership
Top stories summarized by our editors
8/16/2017

When a direct report disagrees with you, make sure you've listened to the reasons why, says Marshall Goldsmith. You might change your mind or you might stick with your decision, but be able to communicate that respectfully rather than describing why the other person is wrong.

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Marshall Goldsmith
8/16/2017

Bill Evans, who owns numerous food businesses through his Open Gates Group, including the Kalona SuperNatural brand, got started in business simply to help his community create a creamery. Looking back, "I'd probably tell myself to just be who you are and be comfortable with that, and trust that your instincts are correct," he says.

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SmartBrief/Leadership
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Bill Evans
8/16/2017

The butterfly effect is a theory that suggests seemingly inconsequential actions can have a lasting impact on an interconnected world, and these effects are not easy to predict, Shane Parrish writes. "If we think that we can identify every catalyst and control or predict outcomes, we are only setting ourselves up for a fall," he argues.

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Farnam Street
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Shane Parrish
8/16/2017

Circular economy actions can be good for the environment, but companies must be sure they can handle, financially and otherwise, the ability to collect and repurpose old products, write Luk Van Wassenhove and Patricia van Loon. They offer a model for calculating the total costs associated with such remanufacturing efforts.

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INSEAD Knowledge
8/16/2017

The long-running Dos Equis advertising campaign succeeded where Budweiser's Super Bowl ad this year didn't because the former connects without complication, argues Shannon O'Neill. "Your audience doesn't need to understand your brand's thinking; they only need its insight," she writes.

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The Content Standard
8/16/2017

Positive customer experiences are not created alone but through collaboration, writes Lynn Hunsaker. "[E]xtensive collaboration means making a concerted effort to share, learn, co-create and co-manage in a 360-degree radius," she writes.

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CustomerThink
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Lynn Hunsaker
8/16/2017

SendGrid CEO Sameer Dholakia says he credits his success to his servant leadership style of management. He spends much of his time with individual employees and teams, ending each session by asking how he can help them.

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Forbes
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SendGrid
8/16/2017

Monday's solar eclipse will offer a total eclipse for parts of the US, and experts advise people to plan ahead and focus on watching the event rather than photographing it. An eclipse event also offers numerous other astronomical features before, during and after totality.

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Vox
8/15/2017

Fitbit CEO James Park has learned to never take anything for granted and to celebrate accomplishments. "Success is about making sure that whatever you work on, it's something that you'd work on regardless of the money," he said.

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Ozy
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James Park, Fitbit
8/15/2017

Leaders hoping to build a culture of diversity and fairness should lead by example, look to build a sense of psychological safety and help employees change unwanted behaviors, writes Dana Theus. "How you treat people, in public and private, does more to create cultures that tolerate -- or don't -- unquestioned bias, microaggressions and outright discrimination than anything else," she writes.

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SmartBrief/Leadership
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Dana Theus