All Articles Leadership Management Managers need to have a strong heart

Managers need to have a strong heart

Show up, know your stuff and have some heart.

2 min read




“If you want to manage more effectively, you need to be present and accountable.”

That adage gets to the heart of a key theme of “Kitchen Confidential,” Anthony Bourdain’s memoir about learning to cook and learning to manage a kitchen, sometimes effectively and sometimes disastrously.

Here are a few lessons that translate well to management in any field — food or sport or even government.

  • Know your trade. A chef prepares the day in advance and stays on his feet much of the day. One mistake and you will disappoint some diner.
  • Know what your people expect of you. Restaurants make headlines due to the chef. They stay in business to the hard work of everyone in the operation, from the general manager to the busboy and dishwasher.
  • Know that your mistakes are opportunities to learn. Be humble when you screw up. Learn from the good example as well as successful operations of others. Pay attention and learn from the best people around you.
  • Know the risks. You must love what you do, but you must also surround yourself with people better and more capable than yourself.

Learning management from the example of others is no shortcut to the top, but when you pay attention to people who have paid their dues, you may save yourself a step or two on the ladder to your success. align:center

John Baldoni is an internationally recognized leadership educator and executive coach. In 2017, Trust Across America named him a Top Thought Leader in Trust for the fourth consecutive year. Global Gurus ranked John No. 22 on its list of top 30 global experts, a list he has been on since 2007. In 2014, named John to its list of top 50 leadership experts. He is the author of more than a dozen books, including his newest, “MOXIE: The Secret to Bold and Gutsy Leadership.”

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